Transportation Ambassador (Full-Time Winter Seaosnal)

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Transportation Ambassador (Full-Time Winter Seaosnal)

Grand Hyatt

Grand Hyatt Deer Valley

US - UT - Park City

Transportation

Hourly/Entry Level Employee

Seasonal

Hourly US Dollar (USD) pay basis

Req ID: PAR009127

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Summary

The Grand Hyatt Deer Valley Hotel is in the famed Deer Valley ski resort and approximately 40 minutes from the Salt Lake City International Airport. The Grand Hyatt Deer Valley Hotel is part of a new development, planned to incorporate 17 ski lifts, ±1,600 residential units, 8 hotels with a total of ±1,350 rooms, ±250,000 square feet of conference and retail space, and one of the largest "ski beaches" in the world.

The Grand Hyatt is comprised of 436 luxury accommodations including 381 guest rooms and 55 residential units with approximately 30,000 square feet of versatile indoor meeting space, lobby level 3-meal restaurant and bar, signature bar, pool/après ski bar and grill, coffee bistro, large outdoor event terrace, pool and 3 whirlpools, kids club, and fitness area.

Hyatt is a place where high expectations aren't just met-they're exceeded. It's a place of outstanding rewards, where talent opens doors to exciting challenges in the hospitality industry. It's a place where career opportunities are as unlimited as your imagination. Discover your place to shine in our warm, respectful, and inclusive culture.

Position Summary

The Seasonal Transportation Ambassador serves as a welcoming and knowledgeable resource for guests regarding resort and local transportation options throughout the winter ski season. This highly visible role focuses on enhancing the guest experience by providing transportation information, assisting with wayfinding, and ensuring guests are directed to the appropriate shuttle services. The ideal candidate is outgoing, proactive, and passionate about delivering exceptional hospitality while engaging guests throughout their stay.

Essential Duties and Responsibilities

Morning Shuttle Operations

• Stationed at designated shuttle pick-up locations during peak morning hours.
• Welcome and engage guests while assisting them with transportation needs.
• Direct guests to the appropriate shuttle based on their destination and schedule.
• Communicate shuttle routes, departure times, and transportation procedures.
• Monitor guest flow and help maintain organized boarding areas.
• Coordinate with Transportation and Guest Services teams to address operational changes or delays.

Afternoon Lobby Ambassador Duties

• Relocate to the resort lobby during afternoon and evening hours.
• Greet arriving and departing guests with a warm and professional demeanor.
• Provide information about resort transportation services, local transit options, and area attractions.
• Assist guests in arranging transportation and understanding available mobility options.
• Answer general guest inquiries and provide wayfinding assistance throughout the resort.
• Identify opportunities to create memorable guest experiences through personalized recommendations and assistance.

Guest Service Excellence

• Serve as an ambassador for the resort by maintaining a positive and professional presence at all times.
• Anticipate guest needs and proactively offer assistance.
• Resolve guest concerns related to transportation by partnering with appropriate departments.
• Stay informed about resort operations, events, weather conditions, and transportation schedules.
• Support the Guest Services team with additional duties as assigned.

Housing is available on a first come, first serve basis.

Why Work at Hyatt?

• Free room Nights, Discounted and friends & Family room rates*
• Medical, Dental and vision insurance with only 30-day waiting period*!
• 401K with company Match*
• Free employee meal during shift
• Generous paid time off*
• Tuition reimbursement*
• Employee stock purchase plan*
• Ski Pass
• Excellent training, professional development and more
• Applicable for FT Year Around Positions

All qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

Please note: We are not able to provide sponsorship for work authorization or visa sponsorship for this position.

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Qualifications

Required

• Excellent interpersonal, communication, and customer service skills.
• Ability to remain standing and active for extended periods while working outdoors in winter conditions.
• Strong problem-solving skills and attention to detail.
• Comfortable engaging with guests from diverse backgrounds.
• Ability to work weekends, holidays, and flexible schedules throughout the ski season.

Preferred

• Previous hospitality, guest services, transportation, or customer service experience.
• Knowledge of Deer Valley, Park City, and surrounding transportation systems.
• Experience working in a luxury hotel or resort environment.

Physical Requirements

• Ability to stand and walk for prolonged periods.
• Ability to work both indoors and outdoors in winter weather conditions.
• Occasional lifting and carrying of items up to 25 pounds.
• Frequent movement between shuttle pick-up areas and hotel public spaces.

Apply

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