Transportation Analyst

Payrate: $21.27 - $21.27/hr.

Summary
Responsible for managing and contacting bulk customers to validate the accuracy of order information at the TMS (Transportation Management System) level prior to carrier tender. This role focuses on maintaining order integrity by confirming shipment details, customer information, product specifications, and delivery requirements while ensuring all updates are accurately documented and communicated to internal teams.
Responsibilities

• Contact bulk customers to validate order accuracy prior to carrier tender.
• Verify shipment and delivery information, including:
  • Shipping and delivery locations.
  • Customer contact information.
  • Bulk product details.
  • Quantity to be delivered.
  • Meter or scale unloading requirements.
  • Additional order validation requirements as applicable.
• Document all customer interactions in accordance with established call script guidelines.
• Manage and perform all required data updates within the Transportation Management System (TMS).
• Provide email updates to Customer Service following order verification and system updates.
• Maintain order integrity by ensuring all order information is accurate and complete.
• Identify and address discrepancies in customer orders during the validation process.
• Communicate professionally and courteously with customers over the telephone.
• Work closely with the Bulk Control Tower team and follow operational direction as needed.
• Perform assigned responsibilities independently, with or without direct supervision.

Requirements
Experience Requirements

• Experience communicating with customers and validating order information in a professional environment.
• Experience maintaining accurate records and updating information within business systems.

Required Skills

• Customer service and customer communication skills.
• Strong telephone communication skills.
• Ability to document customer interactions accurately.
• Data entry and record maintenance skills.
• Ability to manage updates within a Transportation Management System (TMS).
• Attention to detail and commitment to order accuracy.
• Ability to work independently with minimal supervision.
• Strong organizational skills.
• Ability to collaborate effectively with internal teams.

Preferred Skills

• Experience supporting transportation, logistics, order management, or supply chain operations.
• Experience working with bulk product orders and delivery validation processes.

Pay Transparency: The typical base pay for this role across the U.S. is: $21.27 - $21.27 /hr. Non-exempt positions are eligible for overtime at a rate of 1.5 times the base hourly rate for all hours worked in excess of 40 in a work week, or as required by state or local law. Final offer amounts, within the base pay set forth above, are determined by factors including your relevant skills, education and experience. Full-time employees are eligible to select from different benefits packages. Packages may include medical, dental, and vision benefits, health savings accounts with qualified medical plan enrollment, 10 paid days off, 3 days paid bereavement leave, 401(k) plan participation with employer match,  life and disability insurance, commuter benefits, dependent care flexible spending account, accident insurance, critical illness insurance, hospital indemnity insurance, accommodations and reimbursement for work travel, and discretionary performance or recognition bonus. Sick leave and mobile phone reimbursement provided based on state or local law. 

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