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Transportation Control Tower Analyst

HireTalent

Franklin, TN

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JOB DETAILS
SKILLS
APICS Certification, Analysis Skills, Business Intelligence Software, Case Management, Communication Skills, Corrective Action, Data Analysis, Forwarder, Freight Forwarding, Import/Export, International Trade Law, Leadership, Logistics, Maintain Compliance, Marine Cargo, Onboarding, Performance Analysis, Performance Metrics, Performance Reviews, Power BI, Problem Solving Skills, Process Improvement, Purchasing/Procurement, Reporting Dashboards, Risk Analysis, Root Cause Analysis, Shipping Documents, Tableau, Time Management, Trend Analysis
LOCATION
Franklin, TN
POSTED
25 days ago

Overview

Our client is seeking an experienced Transportation Control Tower Analyst Ocean to support global ocean freight operations across import and export flows. This role serves as a central coordination point within the logistics network, providing end to end shipment visibility, managing exceptions, monitoring carrier performance, and resolving issues across ports, terminals, and inland transportation.

This is a 12 month contract role with onsite training for the first month, followed by a hybrid work schedule. Ocean freight experience is required.

Responsibilities

Ocean Freight Operations

  • Monitor and manage international ocean shipments (FCL and LCL) from origin port through final inland delivery
  • Track vessel schedules, port congestion, ETA changes, rollovers, and capacity constraints
  • Manage shipment exceptions including missed sailings, port delays, demurrage, detention, and customs holds
  • Coordinate pre carriage and on carriage movements, including drayage and intermodal handoffs

Carrier, Forwarder & Port Coordination

  • Serve as the primary liaison with ocean carriers, NVOCCs, freight forwarders, port terminals, and drayage providers
  • Monitor carrier performance against KPIs such as on time arrival, transit reliability, and exception frequency
  • Support carrier allocation and service lane strategies in collaboration with procurement and network teams

Exception Management & Case Resolution

  • Manage shipment issues within a control tower case management framework
  • Conduct root cause analysis and recommend corrective actions
  • Communicate impacts, risks, and recovery plans to internal stakeholders

Data Analysis & Reporting

  • Analyze ocean transportation data to identify trends, risks, and improvement opportunities
  • Develop dashboards and KPI reporting using BI tools such as Power BI or Tableau
  • Deliver actionable insights to leadership

Cost Optimization

  • Identify opportunities to reduce ocean freight and accessorial costs
  • Support rate analysis and carrier performance reviews
  • Monitor, validate, and dispute demurrage and detention charges

Compliance & Documentation

  • Ensure compliance with international trade and customs regulations
  • Validate Bills of Lading and shipping documentation accuracy
  • Support customs clearance issue resolution

Process Improvement

  • Drive improvements to enhance shipment visibility, predictability, and performance
  • Support system enhancements, carrier onboarding, and workflow standardization initiatives

Required Qualifications

  • Mandatory: Proven experience in Ocean Freight operations
  • Strong analytical, communication, and problem solving skills
  • Experience working with TMS, control tower platforms, and BI tools
  • Ability to manage high volumes of shipments and resolve complex logistics issues
  • Experience collaborating with carriers, forwarders, and internal stakeholders

Preferred Qualifications

  • Global control tower experience
  • Knowledge of demurrage and detention management
  • APICS or CSCMP certification
  • Advanced Power BI or Tableau skills

About the Company

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