• Act as an immediate point-of-contact for issue identification/resolution and escalate as appropriate
• Collaborate with other team members, as needed, to resolve issues
• Staff frontline phone and email mailboxes to record, address, and update reported delivery issues
• Ensure communication of all delivery changes and/or updates to relevant business partners
• Support brand specific initiatives and programs
• Articulate/educate business partners on delivery processes
• Respond to data inquiries with accurate information
• Excellent communication skills, written and verbal
• Proficiency with Windows, Word, Excel and Outlook
• Professional Prescence in both written and verbal communication
• Ability to work under pressure with a high sense of urgency and manage multiple priorities
• Strong attention to detail and follow-up
• Strong problem-solving, organizational, planning, and decision-making skills
• Ability to work effectively in a diverse team environment
• Knowledge of supply chain helpful