Transportation Coordinator

Ttec

Cairo, IL

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JOB DETAILS

JOB TYPE

Full-time

SKILLS

Call Centers, Campaigns, Cost Control, Customer Experience, Diversity, Documentation, Leadership, Maintain Compliance, Microsoft Excel, Online Chat, Organizational Skills, People Management, Service Delivery, Short Messaging Service (SMS), System Operations, Time Management, Transportation Planning, Transportation Routing, Transportation and Logistics, User Interface/Experience (UI/UX), Video Chat

LOCATION

Cairo, IL

POSTED

28 days ago

Transportation Coordinator – CairoAt TTEC, we're all about the Human Experience. Elevated. As a Transport Coordinator in Cairo, you'll be a part of creating and delivering amazing employee experiences while you also #ExperienceTTEC, an award-winning employment experience and company culture.What you’ll be Doing:The role is responsible for coordinating shift-based transport operations, including route planning, vehicle utilization, and real-time adjustments. It requires on-time performance while supporting ramp-ups, new campaigns, and seasonal demand fluctuations. The role also places strong focus on ensuring reliable and secure transport services for all employees while managing escalations and employee concerns.You will form part of a greater team and report to the Transport Manager within the Facilities Department.During a Typical Day you will:Coordinating shift-based transport operationsRoute planning and vehicle utilizationManage real-time operational changes (absenteeism, overtime, peak volumes)Maintain on-time pick-up and drop-off performanceAdjust routes dynamically based on headcount fluctuationsSupport ramp-ups, new campaigns, and seasonal demand increasesCost control - monitor cost per seat, route optimization, and vehicle utilizationReviewing and validating trip sheetsReviewing and validating vendor invoicesData reporting using transport management systemHandling escalations and incident investigationAddress employee complaints and incident reports promptlyEnsure vehicle compliance, driver vetting, and safety standardsEnsure safe, secure, and reliable transport for all employeesMaintain proper documentation and record keepingEducation | ExperienceUniversity Degree3+ years’ experience in transportExperience in a BPO, call center, or 24/7 high-volume operational environment (highly preferred)Solid inbound and outbound transport operations experienceStrong geographical, logistical, and transport knowledge across CairoStrong proficiency in MS Excel with a good understanding and experience working with booking systems and operational toolsAbout TTECOur business is about making customers happy. That’s all we do. Since 1982, we’ve helped companies build engaged, pleased, profitable customer experiences powered by our combination of humanity and technology. On behalf of many of the world’s leading iconic and disruptive brands, we talk, message, text, and video chat with millions of customers every day. These exceptional customer experiences start with you.TTEC is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams. We strive to reflect the communities we serve, by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued, belonging, and comfortable being their authentic selves at work. As a global company, we know diversity is our strength because it enables us to view things from different vantage points and every individual to bring value to the table in their own unique way. But don’t take our word for it, check out some of the diversity and women in leadership awards on TTECjobs.com.

About the Company

Ttec

We are a leading global customer experience technology and services company focused on the design, implementation and delivery of transformative customer experience for many of the world’s most iconic and disruptive brands. We deliver outcome-based customer engagement solutions through TTEC Digital, our digital consultancy that designs and builds human centric, tech-enabled, insight-driven customer experience solutions for clients and TTEC Engage, our delivery center of excellence, that operates customer acquisition, care, fraud prevention and detection, and content moderation services. Founded in 1982, our employees operate on six continents across the globe and live by a set of customer-focused values that guide relationships with clients, their customers, and each other. Learn more about our company values and how we support gender diversity, including through a leadership program that empowers the women of TTEC.

COMPANY SIZE

10,000 employees or more

INDUSTRY

Other/Not Classified

EMPLOYEE BENEFITS

Paid Sick Days, Parking, Performance Bonus, Prescription Drug Coverage, Professional Development, 401K, Employee Referral Program, Flexible Spending Accounts, Employee Events, Retirement / Pension Plans, Tuition Reimbursement, Work From Home, Game Rooms, Life Insurance, Merchandise Discounts, On Site Cafeteria

WEBSITE

http://www.ttecjobs.com

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