Back to search results
Transportation Coordinator
Brink's Global Services USA, Inc. is a division of Brink's Inc, the world's premier provider of secure logistics and security solutions in more than 122 countries across 5 continents. Brink's Global Services specializes in the secure transportation and handling of valuable goods throughout the logistic value chain, from raw materials and components to finished products within the mining, banknote, precious metal, jewelry, security, art and pharmaceutical industries. The company has a proud history of providing growth and advancement opportunities for its employees. We have a challenging opportunity for a Transportation Coordinator - NY Exports based out of our JFK Airport facility in Springfield Gardens, NY.
Hourly Rate: $23-$27
Job Summary:
The Transportation Coordinator is responsible for providing hands on customer service and customer assistance for the prompt, effective transportation, clearance, import, export and routing of both domestic and international parcels in accordance with proper procedures for BGS customers. This position functions in an armed environment. This position requires the enforcement of rules to protect the premises and property of Brink's and its customers and in armored vehicles in transit, as well as the safety of persons on the premises of Brink's and its customers, including armored vehicles.
Key Responsibilities:
Receive incoming calls, e-mails and faxes from customers, Brink's U.S. branches, Brink's affiliates and agents and respond to requests for rates, billing issues, service queries, in a timely manner
Coordinate day to day activities of the Export team. Interface and coordinate smooth operation of the Export Department with customers, airlines, and field locations.
Interface with Regional Managers to respond to concerns and issues from field office operations and maintain relationships with customers and overseas affiliates.
Partner with operations staff to determining accurate operational service capabilities.
Responsible for meeting all IATA and US Customs requirements in document generation and cargo handling.
Fully prepare and submit service orders/quotation paperwork for timely billing and analysis purposes.
Maintain/submit special logs, reports, and records as requested.
Handle service concerns diplomatically, channeling complaints to other appropriate personnel as needed.
Determine and secure paperwork required for all international moves, including (but not limited to) commercial invoices, special customs paperwork, etc.
Determine whether a courier is required on a given shipment, and make courier arrangements with the appropriate gateway airport office.
Respond to inquiries regarding the status of items in transit through our system.
Work closely with other members of the department to ensure the appropriate completion and distribution of the workload and maintain a high quality of service to the customers via time efficient and effective response to voice mail, e-mails, and phone calls and by always ensuring that each customer is treated with the utmost respect and consideration.
Minimum Qualifications:
Minimum 3 years of hands on air freight Export coordination experience including but not limited to routing of shipments, pricing, routing. Data entry and ensuring an outstanding customer service experience.
Minimum of 3 years working with Microsoft Office and other transportation field software programs - both industry based and proprietary.
Must be 21 years of age or older.
Able to work weekends, holidays and/or extended hours
Preferred Qualifications:
Experience in a fast-paced high volume Export department for an air freight forwarder.
More than 3 years of experience servicing customers in the transportation/logistics industry as a coordinator, shipment router or other similarly situated air freight forwarding professional.
Good basic math skills.
Transferrable internal BGS experience in Exports, Customer Service or other Operational position with working knowledge of BITS, ATLAS and GARCIA.
Knowledge of Cargo Wise operating system
Professional Skills:
Professional, positive demeanor
Excellent customer service.
Collaborative work style.
Good ethics and integrity.
Ability to work independently and as a productive member of a team.
Strong attention to detail.
Analytical problem solving.
If you have the background and integrity we require and are looking for a challenging opportunity, we hope you will consider employment with Brink's Global Services U.S., Inc. Brinks provides an outstanding total compensation package for this position. In addition to a competitive salary, we offer eligible employees, medical, dental, vision, and life insurance plans. We also offer a 401(k) Plan. If you are interested and meet the requirements for this position, please apply.
We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.
Similar Positions
184-45 147th Ave, Springfield Gardens, NY
Field Operations
View Job
JOB ID # R73296
184-45 147th Avenue, Springfield Gardens, NY
Field Operations
View Job
JOB ID # R73294
Your future is here today.
At Brink's, we provide a supportive and challenging work environment, diverse job opportunities and the chance to make a difference. We invest in you, develop your talents and help you maximize your potential. If you're ready to play a vital role in a growing, Fortune 1000® company recognized for service excellence, you've come to the right place.
Who We Are
As a world leading provider of secure transportation and cash management services, Brink's has been transporting cash and valuables since 1859. We are a full-service provider of secure logistics solutions utilizing our advanced technology, equipment and communications systems to provide end-to-end cash management.
Brink's, Incorporated specializes in worldwide security transportation and cash logistics as one of two core businesses of The Brink's Company (NYSE: BCO), a global leader in security services. Brink's U.S., a division of Brink's, Incorporated, is the largest provider of armored transportation services in the United States, encompassing 9,361 U.S. Employees, 150 vaults, 250 branches and 2,333 armored vehicles.
Brink's Company Culture
At Brink's, teamwork is not just a concept; it's our way of doing business. We rely on each other to achieve our common goals and together, we celebrate our accomplishments. We're united in our efforts to advance Brink's market leadership and to cultivate the values for which Brink's is known.
Why Brink's?
We're different.
The Brink's difference is simple. At Brink's we constantly invest in new technologies and industry alliances that redefine the way we do business. Brink's continually develops stringent performance measures to promote constant improvement and unwavering commitment to excellence. Our integrity is second to none.
Our People
At Brink's, we believe our people are the difference. As a leading service organization, we demand a lot from our employees - integrity, dedication, and an unwavering commitment to service excellence.
In return, we're committed to recognizing and rewarding outstanding performance, and to fostering the success for our employees and our organization through career advancement opportunities, life-long learning programs, and a diverse culture worldwide.
Our Commitment to Diversity
Brink's fosters and sustains a culture in which employees feel welcomed and valued for their individual differences. We are committed to attracting and retaining a workforce representative of our audiences, and we nurture a culture of inclusiveness through our vision, our business strategies, our corporate behavior and our relationships with customers, suppliers, employees, shareholders and our communities.
Our Heritage
Brink's has grown from its humble beginnings in 1859 as a cartage business on the streets of Chicago to one of the world's leading companies. We leverage our resources and industry advances to maintain our status as a pioneer of innovation. Brink's provides secure logistics solutions to banks, retailers and other commercial enterprises through our network and advanced technologies.
Our Benefits
Brink's is committed to providing a compensation package that includes base compensation, variable compensation and benefits. We are proud of our comprehensive compensation program and review it regularly to ensure it reflects the diverse and changing needs of our employees. Designed to help employees make the most of their experience with Brink's, we offer a progressive benefits program.
Our Success
Our progressive culture and dedicated and determined team lead to our continuous success as a worldwide secure logistics and cash management organization. Learn more about employment opportunities at Brink's by visiting brinksinc.com/careers. Brink's is an Affirmative Action and Equal Opportunity Employer M/F/D/V.