Transportation Coordinator (Start Date 9/21/2026)

Canyon Ranch has been redefining wellness travel and transformative hospitality for more than 45 years. As the global leader in destination wellness, Canyon Ranch inspires lifelong well-being through world-class experts, personalized guidance, and immersive experiences that help guests live healthier, more fulfilling lives.

Now, we are entering an exciting new chapter with the opening of Canyon Ranch Austin in October 2026 — our newest wellness destination nestled in the Texas Hill Country. Designed to connect guests with nature, adventure, restoration, and personal growth, Austin will build upon the legacy established in Tucson, Lenox, and Las Vegas while creating new opportunities for exceptional talent to shape the future of wellness hospitality.

Recognized among the most outstanding hotels in the world by the Michelin Guide 2025, Canyon Ranch offers more than a career — it offers the opportunity to make a meaningful impact on the lives of others every day.

Join the founding team at Canyon Ranch Austin. Recruitment is underway today, with anticipated start dates beginning in Fall 2026. The anticipated start date for this role is August 21, 2026.

The Transportation Coordinator is responsible for coordinating all guest transportation to, from, and throughout the property while ensuring a seamless and welcoming guest experience. Working closely with the Bell Services Manager, Front Office team, and transportation partners, this role manages transportation logistics, maintains accurate schedules and manifests, and serves as a key point of communication for guests, drivers, and operational teams.

WHAT YOU'LL DO AS A CANYON RANCH COLLEAGUE:

Transportation Coordination & Guest Arrivals

• Coordinate guest transportation to and from the airport, local hotels, and other designated locations.
• Communicate with guests regarding travel itineraries, flight changes, arrival updates, and transportation arrangements.
• Partner with Guest Services and Front Office teams to ensure accurate and timely guest transportation planning.
• Maintain regular communication with drivers regarding schedule changes, guest requests, and operational updates.
• Provide backup on-property transportation support when needed.

Scheduling & Logistics Management

• Create, maintain, and update daily transportation manifests and schedules.
• Track guest arrivals, departures, transportation requests, and driver assignments.
• Communicate schedule updates promptly to operational departments and transportation teams.
• Coordinate transportation resources to ensure timely and efficient service delivery.
• Monitor transportation activities and adjust plans as needed to accommodate changing guest needs.

Guest Service & Transportation Operations

• Welcome arriving guests at airports, hotels, and designated pickup locations with professionalism and hospitality.
• Provide transportation for guests as assigned by leadership.
• Assist with valet parking services and vehicle handling when required.
• Deliver exceptional guest service by anticipating needs and creating positive first and last impressions.
• Address guest questions and concerns while ensuring accurate and timely information is provided.

Operational Support & Communication

• Maintain daily logs for luggage handling, guest deliveries, room changes, transportation requests, and special services.
• Assist with PBX coverage and incoming calls when needed, including dispatching Housekeeping and Engineering for guest requests.
• Coordinate with outsourced transportation providers to ensure service expectations and scheduling requirements are met.
• Monitor radio communications and transportation activity to support efficient operations.
• Respond promptly to urgent transportation requests and communicate critical updates to leadership teams.

WHAT YOU'LL NEED TO BE SUCCESSFUL:

Required

• Flexibility to work weekends and holidays.
• High school diploma or equivalent.
• Minimum of 1-2 years of experience in hospitality, guest services, transportation coordination, front office operations, or a related field.
• Must be at least 21 years of age.
• Valid driver's license with a clean driving record.
• Demonstrated commitment to providing exceptional guest service.
• Strong organizational, time management, and multitasking abilities.
• Excellent verbal and written communication skills.
• Proficiency in Microsoft Office applications, including Word, Excel, Outlook, and PowerPoint.
• Ability to prioritize multiple tasks in a fast-paced environment while maintaining attention to detail.
• Ability to lift up to 40 pounds and perform the physical requirements of the position.
• Ability to work flexible schedules, including evenings, weekends, and holidays.

Preferred

• Previous experience in luxury hospitality, resort operations, guest services, transportation coordination, or front office operations.
• Experience with hotel property management systems, preferably Opera.
• Experience coordinating schedules, manifests, or transportation logistics.
• Bilingual language skills.
• Experience working with third-party transportation providers or shuttle operations.

WHAT YOU'LL RECEIVE AS A CANYON RANCH COLLEAGUE:

• A passion for creating exceptional guest experiences.
• Strong organizational skills and attention to detail.
• The ability to remain calm, professional, and solution-oriented in a dynamic environment.
• Excellent communication and relationship-building skills.
• A proactive approach to problem-solving and service recovery.
• A collaborative mindset and commitment to supporting operational excellence across departments.
• Compensation to start at $20.67 per hour.