Call Centers, Computer Systems, Customer Support/Service, Electronic Medical Records, Environmental Health, Epic Systems, HIPAA (Health Insurance Portability and Accountability Act), Healthcare, High School Diploma, Hospital, Infection Control, Leading Edge Technology, Medical Record System, Microsoft Office, Mobile Devices, Patient Care, Patient Safety, Safety Standards, Team Building, Technical Support, Telephone Skills, Tuition Fees
Join our team as a part-time, Patient Transportation Dispatcher in Montclair, NJ.
Why Join Us?
Thrive in a People-First Environment and Make Healthcare Better
- Thrive: We empower our team with career growth opportunities, tuition assistance, and resources that support your wellness, education, and financial well-being.
- People-First: We prioritize your well-being with paid time off, comprehensive health benefits, and a supportive, inclusive culture where you are valued and cared for.
- Make Healthcare Better: We use advanced technology to support our team and enhance patient care.
- Learn more about the benefits offered for this job.
Get to Know Your Team:
- Hackensack Meridian Mountainside Medical Center is an 820,000-square-foot facility that offers the latest medical programs, cutting-edge technology, and patient-focused care that includes 365 beds, 1,200+ employees and a 27-bed Emergency Room/Fast Track Unit.
Responsibilities:
- The Transportation Dispatcher will be responsible for a variety of activities related to the transportation of patients, specimens, equipment, and call center duties.
- They will greet as well as assist patients and visitors at the hospital and clinics as directed.
- Communicate with patients in a warm and friendly manner regarding their care as it relates to the transport function
- Answer the telephone within 3 rings, identifying self and department
- Log requests for the Environmental Services, Linen, and Patient Transport departments
- Enter requests into the EPIC electronic medical record system appropriately, and escalate based on priority level
- Use I-Pod/Transport system to receive proper hand-off communication
- Follow up with hospital staff regarding delay times, request updates, and entry errors
- Safely transport patients via beds, stretchers, wheelchairs, and IV poles by adhering to Transport protocols, patient safety guidelines, infection control, and general hospital safety standards
- Demonstrate safe patient handling using proper body mechanics in lifting, transferring, and positioning patients
- Verify two hospital-approved identifiers for patient identification on each transport
- Clean and disinfect transport equipment on all patient and transporter contact surfaces before and after each patient use
- Demonstrate proper hand hygiene before and after patient contact
- Follow proper oxygen handling
- Maintain patient’s strict confidentiality (HIPAA) of all information and all matters concerning patients, physicians, and hospital personnel
- Perform any and all other duties as assigned.
Qualifications:
Job Requirements:
- High School Graduate or GED.
- At least 1 year of experience in a hospital environment or within customer service.
- Strong knowledge of phone and computer systems, including Microsoft Office Suite, and I-pod handheld devices.
Preferred Job Requirements:
- Diploma from a vocational or technical program.
- Previous transporter or call center experience.
- Experience with EPIC software a plus.
Rate of pay is determined based on experience and education, and may include other pay components such as differentials and call pay based on role.
H
Hackensack Meridian Mountainside Medical Center