Transportation Dispatcher-PACE

Community health is about more than just vaccines and checkups. It’s about giving people the resources they need to live their best lives. At Neighborhood, this is our vision. A community where everyone is healthy and happy. We’re with you every step of the way, with the care you need for each of life’s chapters. At Neighborhood, we are Better Together.

Neighborhood Healthcare PACE is a managed medical plan built around surrounding participants with a team of physicians, nurses, social workers, therapists and care coordinators to help them maintain good health and a good quality of life. Our goal is to keep our seniors happy and healthy at home surrounded by their family and community.

As a private, non-profit 501(C) (3) community health organization, we serve over 500k medical, dental, and behavioral health visits from more than 100,000 people annually. With two PACE centers located in Riverside County, our PACE program is positioned to serve over 650 senior participants.

The Transportation Dispatcher will coordinate transportation services to our participants to receive integrated healthcare from our care teams.  This role will ensure safety for participants by scheduling regular vehicle maintenance and servicing appointments. In addition, this role will work collaboratively with other relevant teams to provide optimal and frustration-free services to our PACE participants.

This is a full-time, onsite position. Schedule: Monday-Friday; 6:45am-3:15pm (30 minute lunch).

Responsibilities

• Coordinates and ensures safe transportation services to participants and potential enrollees
• Develops, coordinates, and maintains transportation routes and schedule to ensure timely arrivals for participants appointments
• Prepares monthly transportation reports, as needed
• Participates in the initial, semi-annual, unscheduled, and annual assessments as a member of the Interdisciplinary Team (IDT)
• Attends morning updates and report changes in participants’ baseline status to appropriate staff, as needed
• Attends staff, IDT, in-services, projects, and committee meetings; updates transportation team with information, as needed
• Oversees the scheduling of transportation services to ensure maximum driver efficiency and high participant satisfaction
• Communicates with drivers regrading route changes and schedule updates throughout the day to ensure efficiency
• Provides timely documentation in the participants medical records for appointments canceled or no shows; communicates missed appointments or cancelations to the clinic team
• Assists with scheduling vehicle maintenance appointments for lift vans, ADA accessible minibuses, and ambulatory vehicles
• Supports all departments with transportation needs, including departments with prospective participants to tour the facility and meet the enrollment team
• Remains alert to pertinent input from other team members, participants, and caregivers; updates the IDT promptly of any changes in participants’ condition or psychological status
• Conducts a comprehensive pre-inspection on assigned vehicles, including lift vans, ADA accessible minibuses, and ambulatory vehicles
• Ensures wheelchairs or any other assistive devices are properly stowed
• Assists participants getting in and out of vehicles, including participants requiring additional help with wheelchairs and other assistive devices
• Reports incidents to management according to trainings, policies, and procedures
• Completes all required documentation in a timely and accurate manner, such as progress notes, incident reports, pre-trip inspections
• Supports transportation team by driving service routes, as needed

Qualifications

Education/Experience

• High school diploma/GED required
• Two years of public/private transportation experience working preferred
• One year of dispatcher experience preferred; two years of experience within the healthcare and/or related industries preferred
• One year of experience working with frail and/or elderly populations required
• Valid CA driver’s license and proof of auto insurance required
• Current Basic Life Support (BLS) certification required upon hire and must be maintained as a condition of employment. These courses must follow AHA guidelines- may be completed through approved online providers such as ProMed or other equivalent programs that meet recognized BLS standards.
  • In addition, current CPR and First Aid certification are required for all PACE employees in accordance with CMS and DHCS requirements. First Aid training will be provided at onboarding and must be renewed annually

Additional Qualifications (Knowledge, Skills and Abilities) 

• Excellent verbal and written communication skills, including superior composition, typing and proofreading skills
• Ability to interpret a variety of instructions in written, oral, diagram, or schedule form
• Knowledgeable about and experience with transportation dispatcher duties
• Ability to participate in DMV pull notice and required testing
• Ability to work with people from diverse backgrounds and cultures
• Ability to successfully manage multiple tasks simultaneously
• Excellent planning and organizational ability
• Ability to work as part of a team as well as independently
• Ability to work with highly confidential information in a professional and ethical manner

Physical Requirements

• Ability to lift/carry 50 lbs/weight
• Ability to stand for long periods of time

Neighborhood Healthcare offers a generous benefit plan that includes:  Partially company paid Medical, Dental, and Vision Plans. Two plus weeks of vacation, Nine Holidays including two Floating Holidays of your choosing, Sick/Personal time, Volunteer Time Off (VTO), 403b Retirement plan (similar to a 401k), optional Health and Wellness events, and much more! 

Pay range: $24.95 to $34.95 per hour, depending on experience. 

Compensation Disclosure: The posted salary range reflects the designated pay grade for this position. While this range represents the broader classification of the role, actual compensation will be based on several factors, including but not limited to the candidate’s overall knowledge, skills, and experience, market data and industry benchmarks, internal equity within the organization, Budgetary considerations and organizational needs. As a result, placement within the range is not guaranteed, and the full pay grade range may not be utilized.