Position Specific Summary
The Transportation Eligibility Specialist position at the City of Tucson’s Department of Transportation & Mobility is responsible for determining Americans with Disabilities Act (ADA) Paratransit eligibility, maintaining records, resolving disputes, while ensuring compliance with regulations.
Work is performed under the supervision of the Transportation Services Manager. This position does not supervise.
Duties and Responsibilities
Reviews applications, medical documentation, and conducts interviews and assessments to determine Americans with Disabilities Act (ADA) Paratransit eligibility. Documents eligibility decisions, updates databases, and ensures accurate record-keeping for compliance and auditing.
Interprets and applies federal ADA regulations and agency policies to eligibility determination. Ensures that eligibility decisions align with federal, state, and local transportation policies, including ADA and other accessibility regulations.
Provides clear explanations of eligibility decisions, appeal processes, and service guidelines. Communicates with applicants, caregivers, and agencies to provide information on eligibility requirements, application status, and transportation options.
Assists with reconsideration requests, gathers additional documentation, and participates in appeal hearings as needed. Addresses and resolves disputes or complaints related to eligibility determinations and service access.
Engages with the community, stakeholders, and advocacy groups to provide information about ADA Paratransit eligibility and regulations.
Works with transportation providers to ensure eligible individuals receive appropriate services.
Performs all other duties and tasks as assigned
Any combination of relevant education and experience may be substituted on a year-for-year basis.
View full job profile including classification specifications and physical demands at https://www.tucsonaz.gov/Departments/Human-Resources/Tucson-Talent.
The City of Tucson considers several factors when extending an offer, including but not limited to, the role and associated responsibilities, a candidate's work experience, education/training, key skills, and internal equity.
This position has been designated to require a criminal background check. The City of Tucson is a Second Chance Employer.
The City of Tucson offers a generous benefits package for benefit-eligible positions. The comprehensive, flexible, and affordable coverage is designed to optimize health and well-being, security and future, and peace of mind. Benefits begin with medical, dental, vision, life, disability, and FSA coverage, surpassing your standard 401(k) program by offering a rich pension plan plus optional Roth and pretax deferred compensation savings. With your well-being in mind, our paid time off program provides new hires with 38 paid days off in the first year of employment, with time off increasing steadily in subsequent years. We offer twelve weeks of paid parental leave, paid tuition reimbursement, student loan repayment, off- and on-the-job training, and opportunities to forge connections with peers and the community through employee resource groups and paid volunteer hours. You can learn more about our benefits at https://www.tucsonaz.gov/Departments/Human-Resources/Employee-Benefit-Snapshot.
The City of Tucson employs only U.S. citizens and lawfully authorized non-U.S. citizens. All new employees must show employment eligibility verification as required by the U.S. Citizenship and Immigration Services. The City of Tucson does not offer visa sponsorship.
The city does not discriminate based on race, color, religion, sex (including sexual orientation, gender identity, and pregnancy), national origin, veteran status, age, disability, genetic testing, or any other protected status. If you believe you have been a victim of discrimination, you may file a complaint with the City of Tucson's Office of Equal Opportunity Programs, U.S. Equal Employment Opportunity Commission (EEOC) or Arizona Attorney General's Office of the Civil Rights Division (ACRD).
ADA Accessibility Compliant Form
The City of Tucson is committed to providing access and reasonable accommodation for individuals with disabilities or who require religious accommodation; please contact Human Resources at
EmployeeLeaves@tucsonaz.gov
.For general Human Resources questions please contact 520-837-4190.