Milestone Technologies Inc. is currently hiring for a Transportation (Vessel) IT Operations Support Specialist in the Long Beach, CA area.
This role will be fulltime 8am - 5pm PST, onsite in Long Beach.
How You Will Make an Impact: General IT Ops with focus on Vessel
Support ABB and remote table protocols for STS Cranes
Support ABB OCR system
Support and test Navis' N4 & XPS software
Nice to Have: Support TBA (Kone) TEAMS software for the automated guided vehicles
Support FMDS, Battery management system, and fence control system for the automated guided vehicles
Knowledge on the tools mentioned above
What You Will Need to Succeed: 3-5 years of operations experience in shipping or transportation (Vessel)
Must be familiar with maritime business knowledge
Ability to upgrade software based upon instructions provided by Software Vendor operational manual and complete tasks within designated timeframe
Managing work using Help Desk Tickets (Jira Service Desk)
Understand overall vessel operations processes to support EDI and billing issues
Understanding of inventory management principles and global logistics practices
Ability to navigate Splunk Monitoring Dashboard to review possible issues. Knowledge of Splunk query is a plus
Ability to review and update relevant Documentation using Confluence
Must have experience with Microsoft 365 (including TEAMS)
Familiar with setting up emulations for staging (running scripts, clearing baselines, etc.) is a plus!
Strong written and verbal communication skills
Strong attention to detail and organizational skills, including the ability to follow a detailed
#LI-LC1
At Milestone, we know IT, and we’re consistently driving innovation in infrastructure operations to improve the overall customer experience. As a Managed Services Provider (MSP), we use technology intelligently to make IT infrastructures smarter, streamlined, and ultimately, more successful.
Our seasoned professionals deliver services based on Milestone’s best practices and service delivery framework. By leveraging our vast knowledge base to execute initiatives, we deliver both short-term and long-term value to your company and apply continuous service improvement to deliver transformational benefits to IT. With Intelligent Automation, Milestone helps businesses further accelerate their IT transformation. The result is a sharper focus on business objectives and a dramatic improvement in employee productivity. Through our key technology partnerships and our people-first approach, Milestone continues to deliver industry-leading innovation to our clients.
Since our inception in 1997, our clients have benefited from more efficient operations and a renewed focus on employee development and business innovation. When founder, Prem Chand, started Milestone Technologies, Inc. he aimed to solve the growing problem of IT Relocation for Silicon Valley businesses. Today, with more than 2,000 employees serving a substantial client base of over 200 companies worldwide, we are following our mission of revolutionizing the way IT is deployed around the globe.