Transportation Manager

Summary Description

Key Tasks and Responsibilities

• The hiring, training, management and scheduling of drivers.
• Assist the Trans. Coordinator in daily scheduling and coordination of transportation.
• Will check the schedules completed by the Trans. Coordinator for accuracy.
• Conduct drivers' quarterly meetings and Safety meetings.

o Quarterly meetings will be held to discuss any issues that have arisen and to complete any retraining with staff that is necessary.

• Participate in all PACE required meetings including but not limited to IDT, family meetings, staff meetings, in-service training programs, quality improvement meetings, and any sub-groups as needed.
• Establish a positive rapport with participants, participants family members, and other members of the PACE Care team and its network providers.
• Address and resolve all participant grievances within the requested timeline.
• Will conduct Service Recovery Calls to the Participants and the Participants family.

• Manage staff, preparing work schedules and assigning specific duties.
• Ensure all transportation staff members are updated on all Secure Transportation & PACE policies and procedures.
• Interact closely with the senior center staff resolving concerns as they arise.
• Works cooperatively and professionally with Center staff.
• Manage and maintain a fleet of lift vans, A.D.A accessible mini buses ambulatory vehicles.
• Keeps all transportation logs, fuel cards, vehicle maintenance and mileage records.
• Must complete in an organized manor so records can be pulled upon request.
• Address and resolve drivers' personnel issues, including disciplinary actions.
• Utilize the Discussion Log to document any disciplinary actions.
• Conduct / Monitor drivers' performance evaluations.
• To be completed annually or as needed due to disciplinary action.
• Submit and manage all monthly reports.
• Reports to be updated daily for accuracy.
• Data entry into a FileMaker based system.
• Updating pertinent information regarding participants daily. Addresses, Phone Numbers, Notes, etc.

Education & Training

• High School graduate.
• College degree preferred.
• Commercial driver license with passenger endorsement.

Knowledge and Experience

• Experience in Senior Care or related human services industry.
• One year experience with the elderly required
• Extensive knowledge of Koreatown and surrounding areas streets, neighborhoods and traffic patterns.
• Vehicle scheduling and dispatching a plus.
• Previous supervisory or management experience preferred.
• Since a majority of our participants will be Korean speaking we ask that the applicant be fluent in Korean.

Core Competencies

• Must be a self-starter.
• Must be able to work unsupervised.
• Must be able to manage multiple tasks and see them to completion in a timely manner.
• Must possess good communication skills.
• Must be computer literate and proficient with Word, Excel and database management software.

Working Conditions

• Must be able to work weekends, Holidays and any shift as necessary.
• Work hours: 07:00 am -17:00 pm with varying shifts
• Might be required to drive vehicles as needed.
• Must be able to travel out of town with overnight when necessary.

Physical Requirements

• Be able to push 50lbs and lift 150lbs minimum
• Position requires working in a seated position while operating computer, keyboard, mouse, phones and printers and filing of documents
• Position may require standing/walking for up to 4 hours.

Secure Transportation is an Affirmative Action/EEO employer.