Overview
Manager Transportation Shared Services
This position is hybrid working 3 days a week in our Legacy West Support Center located in Plano, Texas
About Sally Beauty Holdings, Inc.
At SBH, our purpose is to inspire a more colorful, confident, and welcoming world. We are the leader in professional hair color, selling and distributing professional beauty supplies across 11 countries through our Sally Beauty and Beauty Systems Group businesses. Sally Beauty offers products for hair color, hair care, nails, and skin care to retail customers looking for salon quality products at a value price. Beauty Systems Group, branded as Cosmo Prof or Armstrong McCall stores, along with its direct sales consultants, sell professionally branded products intended for use and resale by salons to retail consumers.
About the role
The Manager, Transportation Shared Services leads a centralized shared service function supporting Transportation operations through process standardization, technology‑driven automation, analytics, and disciplined execution. This role provides end‑to‑end project management for Transportation initiatives—including automation, process improvement, and capability build‑out—ensuring delivery aligned to business objectives. The role also serves as an AI Champion, driving adoption of intelligent tools to improve service performance, operational efficiency, accuracy, and cost outcomes. The position supports all aspects of transportation operations, such as inbound and outbound store deliveries, eCommerce and international freight, through strong internal and external partnerships, continuous improvement, and a customer‑focused service model, while providing leadership to Transportation staff and promoting Sally Beauty Holdings values.
Responsibilities
30% Shared Services Operations & Enablement
Operate the Transportation Shared Services function supporting inbound, outbound, parcel, pool, and freight audit activities.
Standardize recurring transportation processes, establish SLAs, and manage intake and prioritization of shared service requests.
Serve as the first point of escalation for systemic or cross‑functional transportation issues.
25% Data, Analytics & Performance Management
Develop and maintain standardized dashboards and recurring reporting for cost, service, compliance, and productivity metrics.
Provide insights and root‑cause analysis to support Transportation decision‑making.
25% Automation, AI & Technology Enablement
Act as AI Champion for Transportation, identifying and deploying automation solutions for high‑volume, critical tasks.
Lead adoption of Robotic Process Automation (RPA), workflow automation, analytics, and AI‑enabled tools to reduce manual effort and execution risk.
Partner with IT, Analytics, and external vendors to deliver scalable, secure automation solutions.
20% Team Leadership & Governance
Recruit, coach, and develop a shared services team with a strong execution, automation, and project discipline mindset.
Ensure compliance with internal controls, SOX requirements, and documentation standards.
Drive continuous improvement through structured execution and post‑project reviews.
Knowledge, skills & abilities requirements
Competencies / Attributes
The work may require some physical exertion such as long periods of standing; walking; recurring bending, crouching, stretching, reaching, or similar activities; recurring lifting of moderately heavy items such as record boxes. The work may require specific, but common, physical characteristics and abilities such as above-average agility and dexterity.
The work environment involves everyday risks or discomforts which require normal safety precautions typical of such places as offices, meeting and training rooms, libraries, and residences or commercial vehicles, e.g., use of safe work practices with office equipment, avoidance of trips and falls, observance of fire regulations and traffic signals, etc. The work area is adequately lighted, heated, and ventilated.
Benefits
We offer a competitive salary and outstanding benefits package that includes medical, dental, vision, life Insurance, paid vacation and sick days, paid holidays, tuition reimbursement and 401(k) with company match. In addition, associates of SBH may take advantage of our in-house salon with complementary services and a varied selection of food options at our corporate campus. Also, featured at our corporate campus, is both a Sally Beauty and CosmoProf Professional onsite store, where associates enjoy a great merchandise discount!
#LI-Hybrid