Transportation Manager

What you will do:

• Strategic Leadership:
• Develop and execute a business unit transport strategy aligned with organizational objectives
• Implement nationally derived standardization processes for transport operations across business unit
• Drive transport excellence and continuous improvement initiatives
• Manage transport fleet maintenance
• Lead a Safety Culture pertaining to transport
• Collaborate with internal stakeholders to achieve organizational grow strategies

• Operational Management:
• Oversee daily transport operations across the business unit
• Optimize route planning and fleet utilization
• Monitor and manage KPIs for transport performance and efficiency
• Ensure compliance with all transportation regulations
• Ensure compliance with all organizational safety and compliance programs

• Team Leadership:
• Foster a culture of safety and operational excellence
• Build and develop high-performing transport team across the business unit
• Drive recruitment, engagement and retention for transport personnel
• Facilitate best practice onboarding, training and development
• Mentor and manage driver performance and culture
• Develop and mentor transport supervisor team members

• Business Improvement and Growth:
• Identify and facilitate fleet management and routing improvements with the National Director of Transport
• Collaborate with Customer Service to ensure service level agreements are met
• Develop and drive customer satisfaction and retention initiatives by delivering consistent DIFOT and NPS scores
• Develop internal strategic partnerships and coordinate with key stakeholders (P&C, Sales, Field Service, National support roles and peers across the business) to deploy business learnings within the business unit, accelerate improvement and growth opportunities
• Develop business unit plans to drive and facilitate business development and roll out initiatives to enable growth Facilitate new

What you are responsible for:

• Strategic Objectives:
• Enhance customer service delivery and satisfaction
• Ensure profitable operation of the business unit in-line with budget expectation
• Drive safety performance improvements
• Develop, monitor and improve transport efficiency metrics
• Achieve transport efficiency targets
• Implement standardized transport operations processes in line with national objectives
• Implement fleet management and maintenance initiatives
• Enact transport policies, procedures, and best practices
• Plan and manage daily transport resources
• Deploy new business opportunities in line with forecasted cost expectations

• Team Leadership:
• Provide direction and coordinate Transport Supervisors, Dispatches and Drivers   
• Coordinate staff onboarding, training and development programs
• Lead performance evaluations and team development initiatives
• Foster a culture of safety and transport excellence
• Build strong relationships with key stakeholders
• Coordinate with National Functional Teams (Transport, Sales, Field Service and P&C)

• Performance Management:
• Monitor and manage the 4 pillars of operation management Safety, Compliance, Service, and Efficiency
• Monitor, analyze and improve operational and transport metrics
• Monitor, analyze and improve customer service metrics (DIFOT and NPS)
• Implement cost reduction and efficiency improvements
• Manage resource allocation and budget control
• Develop and track key performance indicators (KPIs)
• Manage cost controls in line with budget expectations
• Drive safety performance improvements by managing safe behavior and processes
• Manage vendor relationships and contracts
• Report on transport operations performance to leadership

• Key Performance Indicators:
• Transport efficiency metrics
• Fleet utilization metrics
• Customer service and satisfaction metrics (DIFOT and NPS)
• Safety and compliance performance indicators
• Financial cost per unit performance
• Team engagement and retention rates

Skills & Qualifications:

• Bachelor’s degree in Logistics and Supply Chain Management, Mathematics, Operations Management, or related field preferred
• 5-10 years of senior transport experience at management level
• Transport capital budgeting experience
• Experience in medical waste or related regulated industry is preferred but not required
• Strong understanding of transport safety regulations
• Proven leadership and team development capabilities
• CDL License and driving experience highly regarded but no required

Why work for us:

• Industry Leader: Over 20 years of excellence in medical waste management with top-tier NPS and delivery-reliability scores
• 401K Matching: 50% employer match on up to 6% contribution (up to 3% employer contribution), with match starting Day 1, 5 year vesting schedule
• Comprehensive Benefits: Medical, Dental, and Vision coverage effective Day 1; paid short-term disability; company-sponsored life insurance; and more
• Job Stability: As an essential healthcare service provider, we’re recession-proof and non-seasonal
• Permanent Role: Full-time, Monday- Friday
• Empowering, visionary culture: We think differently, act boldly, and value authenticity, creativity, and trust. Our team thrives on innovation, agility, and purpose-driven work, where every unique talent contributes to meaningful impact in healthcare