Transportation Operations Manager

Lead Operations. Elevate Service. Drive Success.

Galveston, TX

Join the Transportation Revolution at zTrip

WHC / zTrip is a leading transportation provider committed to delivering safe, reliable, and efficient mobility solutions while providing exceptional customer service. As we continue to grow, we are seeking a motivated and experienced Transportation Operations Manager to lead daily operations, enhance service performance, and support our drivers, customers, and team members in Galveston.

This is an exciting opportunity for a hands-on leader who thrives in a fast-paced environment and is passionate about operational excellence, team development, and customer satisfaction.

What We Offer as a Transportation Operations Manager:

• Medical, dental, vision, and life insurance
• Paid Time Off (PTO)
• Holiday pay
• 401(k) with up to a 3% company match
• Career advancement opportunities
• Supportive and collaborative team environment

Key Responsibilities of a Transportation Operations Manager:

Customer Service & Client Relations

• Lead initiatives focused on enhancing the customer experience and service quality
• Build and maintain strong relationships with clients, partners, and stakeholders
• Address customer concerns professionally and effectively to ensure satisfaction
• Develop strategies that improve customer retention and service performance

Team Leadership & Workforce Support

• Partner with staff and independent contractor drivers to support recruiting, onboarding, and retention efforts
• Foster a positive, service-focused workplace culture
• Encourage clear communication and collaboration across departments
• Provide leadership, coaching, and operational support to team members

Fleet & Operational Management

• Oversee daily transportation operations to ensure safe, reliable, and efficient service delivery
• Coordinate vehicle maintenance schedules and fleet readiness activities
• Support safety training, onboarding programs, and regulatory compliance initiatives
• Monitor operational performance and identify opportunities for improvement

Business Performance & Strategic Planning

• Review daily, weekly, and monthly operational reports and key performance metrics
• Collaborate with the General Manager to achieve service, operational, and financial goals
• Identify process improvements that increase efficiency and service quality
• Assist with contract management, reporting, and operational reviews
• Ensure compliance with company policies, procedures, and performance standards

Qualifications of a Transportation Operations Manager:

• Strong leadership, communication, and interpersonal skills
• Proven ability to build positive relationships with customers, employees, and business partners
• Excellent problem-solving and decision-making abilities
• Highly organized with strong attention to detail
• Results-driven mindset with a focus on operational success
• Experience in transportation operations, fleet management, customer service leadership, logistics, or a related field preferred
• Ability to effectively manage multiple priorities in a dynamic environment

Why Join zTrip?

• Join a growing leader in the transportation industry
• Play a vital; role in improving operational performance and customer satisfaction
• Lead a team that helps keep communities connected
• Work in a dynamic and collaborative environment
• Enjoy opportunities for professional growth and career advancement
• Make a lasting impact on the future of transportation in Galveston

Apply Today

If you're an experienced leader who is passionate about operational excellence, customer service, and team success, we encourage you to apply for the Transportation Operations Manager position. Join zTrip and help drive the future of transportation in Galveston and beyond.