Transportation Program Administrator

What you can expect!

Find joy in serving others with IEHP! We welcome you to join us in "healing and inspiring the human spirit" and to pivot from a "job" opportunity to an authentic experience!

Reporting to the department Director, the Transportation Program Administrator is responsible for the ownership of Transportation programs and projects, including initiation, planning, development, implementation, coordination, monitoring, and evaluation of projects and programs. With limited administrative support, must be able to develop, plan, coordinate, and maintain the operations of complex benefit programs, systems, and special projects with an emphasis on program development and management including administration and compliance. Individuals in this classification demonstrate a significant degree of independence performing a variety of responsibilities for administering and managing program objectives, policies and procedures and monitoring/creating systems to promote and ensure compliance with governmental, regulatory, or organizational mandates. Must collaborate closely across all IEHP departments and with external organizations/Providers to lead and manage programs/projects.

Commitment to Quality: The IEHP Team is committed to incorporate IEHP's Quality Program goals including, but not limited to, HEDIS, CAHPS, and NCQA Accreditation.

Perks

IEHP is not only committed to healing and inspiring the human spirit of our Members, but we also aim to match our team members with the same energy by providing prime benefits and more.

• Competitive salary
• State of the art fitness center on-site
• Medical Insurance with Dental and Vision
• Life, short-term, and long-term disability options
• Career advancement opportunities and professional development
• Wellness programs that promote a healthy work-life balance
• Flexible Spending Account - Health Care/Childcare
• CalPERS retirement
• 457(b) option with a contribution match
• Paid life insurance for employees
• Pet care insurance

Education & Requirements

• Five (5) years of experience required in managing complex projects and programs utilizing data, workplans, project management tools, developing and managing report and monitoring requirements, comfortable with external and leadership facing presentations, and analytical capabilities
• Experience working in a healthcare setting in an operational or service delivery role
• Experience working with network operations, member services, utilization management, care management, or access-to-care functions
• Experience designing or supporting member experience improvements tied to transportation within a health plan setting strongly preferred
• Bachelor's degree from an accredited institution required
• Master's degree from an accredited institution preferred
• Relevant certification preferred (e.g., PMP, PgMP, CBAP, or PMI-PBA)
• Must have a valid California Driver's license
• Travel for conferences and meetings may be required

Key Qualifications

• Advanced knowledge and deep understanding of:

• The operational systems and processes of the transportation benefit, across multidisciplinary department strategies.

• State and federal initiatives as it pertains to covered benefits.

• The local and regional Member and Provider demographics and relationships.

• Healthcare and/or transportation industry, specifically regarding managed care organizations.

• Non-Emergency Medical Transportation (NEMT/NMT) programs, oversight, or service coordination.

• Transportation brokers, contracted transportation providers, or networks.

• Excellent analytical skills

• Demonstrated Leadership skills

• Ability to standardize processes, develop flows and operating procedures

• Project management skills

• Must have excellent written and verbal communication skills

• Proven ability to:

• Build trust with internal and external partners with strong rapport.

• Establish and maintain effective working relationships across departments.

• Multitask effectively.

• Communicate effectively and succinctly with executive level staff.

• Be extremely organized, with consistent preparation and follow-through.

• Be self-motivated.

• Be extremely independent and self-managed.

Start your journey towards a thriving future with IEHP and apply TODAY!