Transportation Representative - Courier Services

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Courier Services supports the safe, timely transport of clinical and non-clinical materials across the MD Anderson campus and to partner institutions throughout the Greater Houston area. The department operates with a team of seven Transportation Representatives (including one Senior Transportation Representative) to manage a high-volume, dynamic delivery environment.

The Transportation Representative plays a critical role in ensuring continuity of patient care by prioritizing and executing the pickup and delivery of sensitive items, including time-critical "Stat" requests. With an increasing clinical workload and a growing number of urgent deliveries, this role requires flexibility, strong time-management skills, and the ability to adapt quickly to changing priorities. Transportation Representatives may be reassigned from scheduled routes to respond to urgent requests, ensuring items are delivered promptly to prevent deterioration or spoilage.

This position contributes directly to operational efficiency, patient safety, and service excellence by maintaining reliable delivery performance in a fast-paced healthcare environment.

The University of Texas MD Anderson Cancer Center is a leading institution focused on cancer care, research, education, and prevention. The Transportation Representative plays a critical role in this mission by enabling clinical and operational teams to function without interruption. As a Transportation Representative, the role directly supports patient safety, service excellence, and operational efficiency, and the Transportation Representative is expected to adapt quickly to changing priorities in a fast-paced healthcare setting.

Ideal candidate will have the following:

• a clean driving record
• a valid Texas driver's license
• able to lift up to 50lbs
• able to drive for long periods of time
• able to frequently walk short distances
• able to repeatedly get in and out of a vehicle
• able to drive in inclement weather
• customer service skills
• logistics experience a plus
• knowledge of the Medical Center a plus
• knowledge of the Greater Houston Area a plus

The work schedule is 7am-4pm.

The salary range is $37,450 - $42,725 - $48,000

Why Us?

This role offers the opportunity to contribute directly to UT MD Anderson's mission by supporting patient care through reliable and responsive delivery services. The Transportation Representative position provides exposure to a fast-paced healthcare environment, opportunities to build operational expertise, and the ability to make a meaningful impact while maintaining work-life balance within a structured support system.

• Employer-paid medical coverage starting day one for employees working 30+ hours/week, plus optional group dental, vision, life, AD&D, and disability insurance.
• Accruals for PTO and Extended Illness Bank, plus paid holidays, wellness, childcare, and other leave options.
• Tuition Assistance Program after six months of service and access to extensive wellness, fitness, and employee resource groups.
• Defined-benefit pension through the Teachers Retirement System, voluntary retirement plans, and employer-paid life and reduced salary protection programs.

SUMMARY

The purpose of the Transportation Representative--Courier position is delivery of materials, including sensitive and confidential documents and/or laboratory specimens throughout the institution and to offsite locations. Could work rotating shifts based on departmental needs. Performs other duties as assigned.

JOB SPECIFIC COMPETENCIES

Package Pickup & Delivery

• Operates institutional vehicles from Courier Services base of operations to and from pickup and delivery locations in accordance with institutional and departmental policies and procedures.
• Transports a variety of packages, supplies, mail, clinical laboratory specimens and/or equipment throughout the medical center campus and to offsite locations.
• Utilizes package moving equipment as well as industry-related software programs and devices to pickup and deliver packages.
• Maintains assigned vehicles and equipment in good working order.
• Adheres to all institutional and departmental safety guidelines relating to operation of institutional vehicles and package pickup and delivery. - Ensures pickup and delivery signatures are collected as needed.
• Communicates with courier dispatch and management to ensure effective and efficient pickup and delivery of packages.
• Trains new employees on package pickup and delivery procedures as needed.
• Performs routine administrative functions, such as completing vehicle usage and other reports.

Time Management

• Adheres to a time-critical operating schedule, maintaining appropriate logs and records of pickup and delivery times.
• Immediately communicates with courier dispatch when encountering unforeseen problems that may impact scheduled timing of package pickup and delivery.
• Frequently refreshes hand-held device containing individual pickup and delivery tasks and timing, ensuring each task is completed in a safe and timely manner.

Customer Service

• Interacts with customers during pickup and delivery of packages with the utmost courtesy and professionalism.
• Documents customer comments/problems and refers them to management for follow up.
• Answers customer questions as able, and provides directions and information to patients and visitors as needed.

Other duties as assigned

EDUCATION

• Required: High School Diploma or Equivalent

WORK EXPERIENCE

• Required: Two years Relevant work experience and ability to drive golf carts, three-ton van or other vehicles as required.
• Preferred: Experience in a retail, office or related service industry

LICENSES AND CERTIFICATIONS

• Required: TDL - Texas Drivers License Class A, B or C valid Texas driver's license depending on the type and weight of vehicle to be operated and number of passengers to be carried. Upon Hire and
• Required: Good driving record as verified with the Texas Department of Transportation. Upon Hire
• Preferred: CDL License Class A CDL or B CDL Texas driver's license depending on the type and weight of vehicle to be operated and number of passengers to be carried. Good driving record as verified with the Texas Department of Transportation. Upon Hire

OTHER REQUIREMENTS: Must pass pre-employment skills test as required and administered by Human Resources.

The University of Texas MD Anderson Cancer Center offers excellent benefits, including medical, dental, paid time off, retirement, tuition benefits, educational opportunities, and individual and team recognition.

This position may be responsible for maintaining the security and integrity of critical infrastructure, as defined in Section 113.001(2) of the Texas Business and Commerce Code and therefore may require routine reviews and screening. The ability to satisfy and maintain all requirements necessary to ensure the continued security and integrity of such infrastructure is a condition of hire and continued employment.

It is the policy of The University of Texas MD Anderson Cancer Center to provide equal employment opportunity without regard to race, color, religion, age, national origin, sex, gender, sexual orientation, gender identity/expression, disability, protected veteran status, genetic information, or any other basis protected by institutional policy or by federal, state, or local laws unless such distinction is required by law.http://www.mdanderson.org/about-us/legal-and-policy/legal-statements/eeo-affirmative-action.html

Additional Information

• Requisition ID: 180904
• Employment Status: Full-Time
• Employee Status: Regular
• Work Week: Days
• Minimum Salary: US Dollar (USD) 37,450
• Midpoint Salary: US Dollar (USD) 42,725
• Maximum Salary : US Dollar (USD) 48,000
• FLSA: non-exempt and eligible for overtime pay
• Fund Type: Hard
• Work Location: Onsite
• Pivotal Position: No
• Referral Bonus Available?: No
• Relocation Assistance Available?: No

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