Transportation Resources Specialist (Human Services Specialist I/II)

Transportation Resources Specialist (Human Services Specialist I/II)

Salary

$72,669.10 - $97,162.71 Annually

Location

Fremont, CA

Job Type

Full-time, regular

Job Number

26HS05

Department

Human Services

Division

HSO-Human Services Admin

Opening Date

08/05/2026

Closing Date

Continuous

• Description
• Benefits
• Questions

Description

The City of Fremonts Human Services Department is recruiting for:

Transportation Resources Specialist

(Human Services Specialist I/II)

VIEW OUR RECRUITMENT BROCHURE

The Department

The Human Services Department (HSD) delivers and supports services by forging long-term community partnerships, engaging with and building the capacity of the community to do its own problem-solving, and leveraging financial and volunteer resources.

The Position

The Transportation Resources Specialist performs a variety of tasks supporting Ride-On Tri-City!, the department's program that provides mobility and transportation services to older adults and people with disabilities in the Tri-City area. The position requires specialized paraprofessional skills in the areas of social work, mobility outreach, assessment and training, and may require professional certifications but not formal licensure.

The position will be filled as either a Human Services Specialist I or II, depending upon qualifications and fit.

Application Process

The first review of applications is 12:00 p.m., August 12, 2026. The recruitment may close without notice after this date, so interested applicants are encouraged to apply immediately. A resume and supplemental questionnaire (part of the online application) must be submitted with the completed City application.

To be considered for this outstanding employment opportunity, please complete an application online by clicking "Apply" just above this box.

Selection Process

The process may include oral panel and individual interviews, professional reference checks, fingerprint check for criminal history, and other related test components. Only those candidates who have the best combination of qualifications in relation to the requirements and duties of the position will continue in the selection process. Meeting the minimum qualifications does not guarantee an invitation to participate in the process.

Oral board interviews are tentatively scheduled for the week of August 24th.

Reasonable Accommodation

Human Resources will make reasonable efforts in the examination process to accommodate persons with disabilities. Please advise Human Resources of any special needs a minimum of 5 days in advance of the selection process by calling (510) 494-4660 or emailing humanresources@fremont.gov.

Contact Us

For additional information, please contact Human Resources Department at: humanresources@fremont.gov.

The information contained herein is subject to change and does not constitute either an expressed or implied contract.

__

Human Services Specialist II Class Specification

Essential Functions

All Assignments:

• Works with team members to assist in the monitoring, follow-up and collateral work of assigned caseload.
• Interacts with clients, families, and organizations in a variety of settings including: homes, hospitals, doctors' offices, schools and other city, county, or state agency offices and on the phone.
• Performs human services support activities including referring clients/family members to appropriate community resources according to the client care plan.
• Follows up on client services, schedules meetings and appointments.
• Interviews and elicits personal information from clients, and program information from service providers; provides assistance to clients such as completion of forms, clarifies documentation discrepancies, and resolves issues related to clients' needs and requests.
• Conveys general information regarding program services and interprets policies and regulations to clients, other agencies, and the community.
• Maintains confidential records, accurate client files, screens and processes forms, verifies authorizations on documents, and updates automated databases.
• Assists team members with interagency and/or family meetings, researching available resources, and preparing reports and statistical information.
• Participates in community outreach activities and public presentations that impact individuals and families.
• Follows-up on services, interacts with clients and families in a variety of settings including homes, hospitals, doctor's offices, city/county/state and community agencies.
• Establishes and maintains effective working relationships with clients, clinical team members, community agencies and other service providers.
• Works effectively with a wide variety of cultural and ethnic groups.

Financial Coach Assignment:

• Conducts comprehensive financial assessments with clients seeking Family Economic Success services.
• Maintains data on client services for grant reporting including data entry into automated databases.
• Triages clients to self-help or to the appropriate Family Economic Success program or other Family Resources Center services.
• Teaches Money Smart, an SDIC approved curriculum on financial management for youth and for the general public.
• Provides consultations and coaching (by appointment) on basic financial matters such as opening and maintaining bank and credit union accounts, pre-paid debit cards, saving, budgeting, retirement, and credit repair to families?referred by Family Resource Center case managers or resource specialists.
• Works as a team member with SparkPoint-FRC partners and participates in regional trainings and meetings as needed.

Substance Abuse Intervention Assignment:

• Intervenes, under direct supervision with adolescents from diverse backgrounds in individual or group sessions to assist them in dealing with substance and alcohol abuse.
• Interviews adolescents and family members, reviews records, conducts assessments, or confers with other professionals to evaluate adolescents.
• Collaborates with counselors, families, school officials, police, case managers, probation officers to plan or coordinate treatment.
• Monitors, evaluates, and records adolescent progress with respect to goals.
• Educates adolescents, families or community members about substance abuse as well as?other types of available community resources.
• Assists members from diverse backgrounds in understanding, dealing with, and adhering to treatment plans, such as setting up appointments, or?providing support.
• Communicates with family supporting the adolescent.
• Increases personal working knowledge by reviewing current literature, conducting social research, or attending seminars, training workshops, or classes.

Mobility and Transportation Services Outreach Assignment:

(This position will have a special emphasis on providing mobility and transportation services and outreach to limited English speaking seniors and persons with disabilities.) Special languages may be required such as Mandarin, Farsi, Spanish, Punjabi etc. based on rider and program needs.

• Conducts mobility and transportation assessments with seniors and persons with disabilities to determine most appropriate service referrals.
• Conducts Travel Training Workshops that teach older adults (55 years and older) and persons with disabilities how to use local buses and BART within Alameda County.
• Organizes and conducts outreach (1:1 education as well as group presentations) about mobility and transportation resources, including public transit, paratransit, older driver safety, subsidized taxi services, volunteer driver programs, etc.
• Performs follow-up evaluations with Travel Training participants to track their experience using public transit.
• Translates written program materials into languages other than English as required.
• Completes and maintains accurate client and program records, including documentation of project activities and specific actions taken with clients.
• Prepares and submits monthly reports.

Social Work Assignment:

• Refers clients and families to a variety of available community resources.
• Assists with accessing services including submission of applications and scheduling required meetings and appointments.
• Functions as part of the clinical team.
• Communicates completion of tasks in both oral and written form.
• Assists clinical team members with inter-agency and family conferences.
• Researches resources, prepares reports and statistical information.
• Works as a client advocate.
• Assists with organization of and documentation in, client health records.

Marginal Functions

• Special projects.
• Other duties as assigned.

Minimum Qualifications

Knowledge, Skills and Abilities

Knowledge of: The principles and practices of social work as applied to children, youth, families, and/or senior populations; principles and techniques of interviewing required to obtain information to determine the nature of client situations; the functions and organization of public assistance and social service systems; medical, psychological, educational and social service resources; how to prepare and deliver training programs; Applicable mental health laws, rules and regulations; English usage, spelling, grammar, and punctuation; computer equipment and software applications related to assignment; basic mathematics; research methods.

Skill in: Methods and techniques used in researching, proofing, evaluating, gathering, organizing and arranging information; office practices and procedures including indexing, filing and checking references sources; performance of a variety of responsible case management support tasks including maintenance of case records, preparation of reports.

Ability to: communicate effectively in oral and written form with individuals from diverse ethnic and socio-economic backgrounds; develop and maintain effective working relationships with clients, community agencies and service providers; make decisions and independent judgments; maintain accurate records and document actions taken; prioritize work and coordinate multiple work activities; adapt to procedural and technological changes, work independently in performing assignments and resolving problems within limits of responsibility and supervision. Operate a variety of office equipment such as a calculator, computer and software applicable to assignment; perform basic mathematical calculations; research resources and track results;

Incumbents must possess the physical and mental capacity to work under the conditions described in this document and to perform the duties required by their assigned position.

Education/Experience

Any combination of education and experience which has provided the knowledge and abilities necessary to satisfactory job performance would be qualifying. A typical way to obtain the required knowledge and abilities would be: completion of 60 semester units or 90 quarter units from an accredited college with coursework in social work, counseling, sociology, nursing, gerontology, financial planning, tax preparation, substance abuse intervention or human services related fields based on assignment.

At least two years of experience in a field directly related to the assignment is required working as an employee, intern or volunteer in a social services environment serving children, youth, senior citizens, individuals with disabilities, family programs, financial planning or substance abuse intervention.

The ability to speak Spanish, Chinese, or languages other than English is desirable.

License/Certification/Special Requirements

This classification requires the ability to travel independently within and outside of City limits and possession of a Class C California Driver's License. Failure to maintain this license will result in discipline up to and including termination.

Substance Abuse Intervention Assignment: Possession of a California State Alcohol and Drug Counselor certification, (from an approved California Department of Alcohol and Drug Program) is required at the Specialist II level and is desired at the Specialist I level. Alternatively, a California License as an LCSW, MFT, Licensed Psychologist, Physician, and Registered Board of Behavioral Sciences Intern may be substituted for the California State Alcohol and Drug Counselor certification.

Physical and Environmental Demands

Rare = < 10%, Occasional = 11-33%, Frequent = 34-66%, Constant = >66%

Sitting: Occasional to Frequent - driving, meetings

Walking: Occasional - to/from car

Standing: Occasional

Bending (neck): Frequent - taking case notes, review papers

Bending (waist): Occasional

Squatting: Rare

Climbing: Rare - stairs at residences

Kneeling: Never

Crawling: Never

Jumping: Never

Balancing: Never

Twisting (neck): Occasional

Twisting (waist): Occasional

Grasp - light (dominant hand): Frequent

Grasp - light (non-dominant): Occasional

Grasp - firm (dominant hand): Rare

Grasp - firm (non-dominant): Rare

Fine manipulation (dominant): Frequent - writing, keyboard

Fine manipulation (non-dominant): Rare - keyboard

Reach - at/below shoulder: Occasional

Reach - above shoulder level: Rare

Push/pull:

Up to 10 lbs. Rare - doors, drawers

11 to 25 lbs. Rare - large file drawers

26 to 50 lbs. Never

51 to 75 lbs. Never

76 to 100 lbs. Never

Over 100 lbs. Never

Lifting: *

Up to 10 lbs. Frequent

11 to 25 lbs. Rare

26 to 50 lbs. Rare - file boxes (not daily) 40lbs.

51 to 75 lbs. Never

76 to 100 lbs. Never

Over 100 lbs. Never

Carrying:

Up to 10 lbs. Occasional

11 to 25 lbs. Rare

26 to 50 lbs. Rare - 40lbs.

51 to 75 lbs. Never

76 to 100 lbs. Never

Over 100 lbs. Never

Coordination:

Eye-hand: Required

Eye-hand-foot: Not required

Driving: Required

Vision:

Acuity, near: Required - driving

Acuity, far: Required

Depth perception: Required

Accommodation: Required

Color vision: Required

Field of vision: Required

Talking:

Face-to-face contact: Required

Verbal contact w/others: Required

Public: Required

Hearing:

Normal conversation: Required

Telephone communication: Required

Earplugs required: Not required

Work environment:

Works indoors, works outdoors, exposure to extreme hot or cold temperature outdoors, using computer monitor, works around others, works alone, works with others.

Class Code: I: 7542 II: 7541

FLSA: Non-Exempt

EEOC Code: 2

Barg. Unit: CFEA

Probation: 12 Months

Rev.: 11/15

The City of Fremont offers a comprehensive benefit package including general and holiday leave as well as medical, dental, vision, life, and long/short-term disability insurance.

To view a summary of the benefits the City offers, please visit: City of Fremont Benefits Summary

01

Please be specific in answering the Supplemental Questions as they will be used to evaluate which applications will be given further consideration in the process. Do not answer "see resume" or "see application" as these are not valid answers. Select "Yes" to reflect that you have read and understand this statement.

• Yes
• No

02

Do you have at least two years of experience in a field directly related to the assignment working as an employee, intern or volunteer in a social services environment?

• Yes
• No

03

If selected "No" to the question above, please state how many months you have worked in a social services environment.

04

Has your social service experience involved working with older adults (55 years of age or older)?

• Yes
• No

05

Has your social service experience involved working with people with disabilities?

• Yes
• No

06

Do you have fluency in Chinese, Hindi, or Punjabi?

• Yes
• No

07

Please describe your level of proficiency with Chinese, Hindi, or Punjabi, including dialect(s) spoken and your ability to write and translate social service information.

08

Have you completed at least 60 semester units or 90 quarter units from an accredited college?

• Yes
• No

09

Do you have coursework in any of the following fields:

• Social Work
• Counseling
• Sociology
• Gerontology
• Other Human Services related field

10

Describe any specialized training and/or experience that could bring value to the program or benefit the population served by this position.

Required Question

Employer City of Fremont

Address 3300 Capitol Ave., Bldg B

Fremont, California, 94538

Phone 510-494-4660

Website http://www.fremont.gov/cityjobs