Transportation Security Officer: Customer Care Patrol

Transportation Security Officer: Customer Care Patrol Job in Honolulu, Hawaii

Honolulu, Hawaii Position Type: Full Time Shift Type: Afternoon Req ID: 2026-1643770 Work Days Available: Wednesday, Thursday, Friday, Saturday, Sunday Date posted: 07/30/2026

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Allied Universal, North America's leading security and facility services company, offers rewarding careers that provide you a sense of purpose. While working in a dynamic, welcoming, and collaborative workplace, you will be part of a team that contributes to a culture that positively impacts the communities and customers we serve.

As a Transportation Security Officer: Customer Care Patrol in Honolulu, HI, you will serve and safeguard clients in a range of industries such as Government, and more. As an Unarmed Patrol Officer at a government airport location, you will conduct routine patrols, maintain a visible presence to help deter security-related incidents, and assist visitors with professionalism and care. You will communicate clearly, document observations using computer or tablet tools, and support a welcoming environment through teamwork, integrity, and exceptional customer service.

Position Type: Full Time

Pay Rate: $24.25 per hour

Job Schedule:

DayTimeWed03:30 PM - 12:00 AMThur03:30 PM - 12:00 AMFri03:30 PM - 12:00 AMSat03:30 PM - 12:00 AMSun03:30 PM - 12:00 AM

Requirements:

• 18+ Years of Age
• Valid Drivers License
• Ability to use computers - basic computer knowledge
• Ability to pass a background check, drug screen, and physical exam

What You'll Do:

• Provide customer service to passengers, visitors, airport personnel, and other stakeholders by carrying out security-related procedures, site-specific policies, and emergency response activities when appropriate.
• Conduct regular and random unarmed patrols throughout terminal areas, parking facilities, perimeter locations, and other assigned airport property, with work environments and conditions varying by location.
• Monitor assigned areas for unusual activity, unauthorized access, unattended items, and other security-related concerns; report observations according to site procedures.
• Respond to incidents, alarms, and critical situations in a calm, problem-solving manner, communicating with appropriate airport personnel and emergency responders as directed.
• Prepare accurate reports and maintain required documentation related to patrols, incidents, and security-related activities.

Minimum Requirements:

• Customer service experience is preferred.
• Comfortable using a computer or tablet is preferred.
• Ability to lift more than 20 pounds is preferred.
• Be at least 18 years of age for unarmed roles; 21+ years of age for armed roles.
• Possess a high school diploma or equivalent.
• As a condition of employment, applicants will be subject to a background investigation in accordance with all federal, state, and local laws.
• Allied Universal will consider qualified applications with criminal histories in a manner consistent with applicable laws.
• As a condition of employment, applicants will be subject to a drug screen to the extent permitted by law.
• Licensing requirements are subject to state and/or local laws and regulations and may be required prior to employment.
• A valid driver's license will be required for driving positions only.

Why Join Us:

• Smart Tools: Access to our exclusive technology to view and claim additional shifts to earn more.
• Career Growth: Get paid training and access to career growth opportunities.
• Financial and Health Benefits: Enjoy access to a retirement savings plan, plus medical, dental, vision, basic life and AD&D, and disability insurance.
• Exclusive Perks: Enjoy discounts on top brands and services through our Perks Program.

Allied Universal is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race/ethnicity, age, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, protected veteran status or relationship/association with a protected veteran, or any other basis or characteristic protected by law. For more information: www.aus.com.

If you have difficulty using the online system and require an alternate method to apply or require an accommodation, please contact our local Human Resources department. To find an office near you, please visit: www.aus.com/offices.

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