Transportation Services Student Assistant

Job Title

Transportation Services Student Assistant

Salary

Classification Range $16.90 - $24.00 per hour
Anticipated hiring range depending on qualifications, not to exceed $16.90.

Department

Parking & Transportation Services

Work Schedule

Up to 20 hours per week. Work hours are Monday-Friday, 8 am - 5 pm. Schedule may vary based on operational needs, including campus breaks or closures (e.g., Fall Break, Spring Break, Summer Session, and Winter Session). Student assistants will be required to work during Commencement week.

Training Availability Requirement:

Employees must be fully available during scheduled breaks while in training (e.g., Fall Break, Spring Break, Summer Session, and Winter Session)

Job Summary

Working under the general supervision of the Transportation Demand Manager and full-time staff, the Transportation Services Student Assistant will support clerical and cashiering functions by providing valuable ride-matching assistance, assisting staff with preparing monthly commuter tracking forms, issuing OCTA University bus passes, and supplementary parking permits. The student assistant will need to communicate clearly and professionally in person, over the phone, and via email to support the department in addressing transportation inquiries. Additionally, the student assistant will support the department by actively participating in campus outreach events to help promote sustainable transportation options for commuting CSUF affiliates and provide general parking information.

Job Duties:

• Provide clerical support such as data entry, filing, and photocopying.
• Maintain an understanding of current CSUF parking policies and regulations.
• Assist in processing large amounts of incoming calls and email inquiries.
• Provide appropriate solutions to customer inquiries.
• Keep accurate and detailed records of customer interactions.
• Perform cashiering services under the guidance of full-time staff.
• Work indoor and outdoor campus outreach events.
• Other duties as assigned.

Learning Outcomes:

• Gain experience providing excellent customer service.
• Learn to work effectively in a diverse and professional environment.
• Improve critical thinking skills and the ability to work independently.
• Become familiar with SCAQMD (South Coast Air Quality Management District) reporting requirements.

Minimum Qualifications

Ability to learn and perform assigned work; follow oral instructions; work cooperatively with faculty, staff, and other students; communicate effectively with all levels; and read and write English at a level appropriate to the position.

Required Qualifications

• Current student at CSUF and is enrolled/registered (fees paid) in a current regular semester as a new or continuing student.
• Student who has completed the prior semester (has not graduated), or who is registered for the subsequent semester.
• In good academic standing (not on academic probation, continued probation, academic dismissal).
• Student who is authorized to work in the United States and can provide employment eligibility documents.
• Ability to understand and carry out verbal and written instructions.
• Ability to observe and analyze situations and determine appropriate courses of action.
• Regular attendance is considered an essential job function; the inability to meet attendance requirements may preclude the employee from retaining employment.
• Ability to handle sensitive and confidential information with discretion and professionalism.
• Ability to stand and walk for extended periods in all types of weather, including dusty conditions.
• Must possess a valid California driver’s license (Class C minimum).
• Must have at least (6) months of active driving experience.

Preferred
Qualifications

• Customer service experience preferred.
• First-year and second-year class standings preferred.

Out-of-state Employment Policy