Transportation Services Supervisor

Position Summary

The Transportation Services Supervisor oversees the daily operations of transportation services, ensuring safe, reliable, and compliant passenger transportation. This role supervises transportation staff, coordinates scheduling and service delivery, and performs transportation duties as needed. The Supervisor ensures adherence to safety standards, regulatory requirements, and organizational policies while maintaining a high level of customer service.

Essential Functions

The following duties are fundamental to the position:

Supervision and Leadership

• Supervise, train, and evaluate Transportation Drivers and related staff

• Provide coaching, guidance, and assist with disciplinary action as needed

• Monitor staff performance and escalate concerns to ensure compliance with safety standards, policies, and procedures

• Assist in recruiting, onboarding, and training new transportation staff

• Ensure complete and accurate time records are maintained by transportation staff, and approve timecards bi-weekly.

• Serve as a resource and escalation point for drivers

• Schedule drivers and ensure drivers have what they need to maintain their vehicles.

• Monitor staff compliance with department expectations regarding policies and protocols, logs, and address issues as they arise.

• Promote a culture of safety, professionalism, and customer service

Operational Contributions

• Ensure all transportation services comply with laws, safety standards, and organizational policies
• Contribute to new policies and recommend changes to ensure the transportation program maintains a high level of integrity, clarity, and safety.

Transportation Services

• Operate a motor vehicle to transport passengers safely to and from scheduled destinations
• Follow all traffic laws, safety standards, and organizational policies
• Plan and navigate routes to ensure timely service
• Maintain a clean California DMV record in compliance with PTH insurance requirements

Passenger Assistance

• Assist passengers with entering and exiting the vehicle in a safe and respectful manner
• Provide required level of service (e.g., curb-to-curb or door-to-door) in accordance with policy
• Ensure passengers are properly seated and secured during transport, and confirm all safety restraints (seatbelts, etc.) are in place before driving.

Mobility and Accessibility

• Operate accessibility equipment such as lifts, ramps, and securement systems
• Secure wheelchairs and mobility devices according to safety standards
• Handle mobility aids appropriately

Communication

• Communicate professionally and effectively with passengers, caregivers, dispatch staff, and healthcare providers
• Provide updates regarding delays or service disruptions
• Communicate and non-medical information as needed to ensure patient safety and answer general questions about PTH
• Maintain a professional and courteous demeanor at all times

Scheduling and Reliability

• Report to work as scheduled and complete assigned trips
• Maintain adherence to schedules while adapting to changing conditions
• Coordinate with dispatch regarding trip assignments and changes

Documentation and Compliance

• Complete required logs, trip records, and documentation accurately and timely
• Comply with all applicable federal, state, and local regulations, including confidentiality requirements
• Verify trip and passenger information as required

Vehicle Safety and Maintenance

• Conduct routine pre- and post-trip vehicle inspections
• Maintain vehicle cleanliness and safe operating condition
• Maintain all safety obligations including vehicle maintenance, fueling and trip logs.
• Report maintenance needs, safety concerns, or incidents promptly to the Transportation Services Manager
• Report any accident, regardless of fault, to the Director of Case Management as soon as safely possible following the accident.

Emergency Response

• Recognize and respond appropriately to emergency or safety situations
• Follow established procedures for reporting incidents and requesting assistance
• Maintain awareness of passenger safety throughout transport

The essential functions listed are representative of the position. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform these functions.

Minimum Qualifications

• High school diploma or equivalent
• 2-3 years' experience in transportation role
• 1 year Supervisory experience
• Valid driver's license
• Clean CA DMV Driving Report with ability to maintain clean driving record.
• Ability to pass criminal background check and drug screening
• Ability to comply with all transportation safety requirements
• CPR/First Aid certification (may be obtained after hire)
• Driver Safety Training (may be obtained after hire)

Preferred: The patients of PTH speak many languages, including Spanish, Punjabi, Hindi, Hmong, and others. Bi-lingual candidates may qualify for additional pay based on proven ability to communicate in a second language

Competency

In addition to Peach Tree Healthcare's company values, this role will be assessed on the following competencies:

• Leadership & Supervision: Ability to lead, coach, and develop staff, Provides clear direction, performance expectations, and feedback, Addresses performance issues promptly and appropriately, Builds a positive, accountable team culture

• Safety Focus & Risk Management: Strong commitment to passenger, staff, and public safety, Knowledge of safe driving practices and transportation regulations, proactively identifies and mitigates risks, Ensures compliance with safety protocols, inspections, and incident reporting

• Operational Coordination & Scheduling: Efficiently manages schedules, routes, and staffing resources, adapts quickly to changes (delays, callouts, service disruptions), Balances competing priorities while maintaining service reliability

• Communication Skills: Provides respectful, courteous, and patient-centered service; Demonstrates empathy when working with individuals who may be elderly, ill, or disabled; Maintains professionalism in all interactions; Treats others with respect;

• Regulatory Compliance & Accountability: Knowledge of relevant federal, state, and local transportation regulations, Ensures adherence to confidentiality (e.g., HIPAA if applicable), documentation, and reporting standards, Maintains accurate records and audits compliance

• Technical & Functional Expertise: Proficiency in vehicle operation, accessibility equipment, and transport procedures, understanding of trip logs, reporting systems, and dispatch coordination, maintains a clean driving record and required certifications

• Problem Solving & Decision Making: Assesses situations quickly and makes sound decisions under pressure, responds effectively to emergencies and service issues, uses judgment to resolve operational challenges independently

• Attention to Detail: Ensures accuracy in documentation (trip logs, reports, compliance records), Verifies passenger information and safety measures are in place, Monitors vehicle maintenance and inspection completeness

• Reliability & Accountability: Demonstrates dependability in attendance and performance, holds self and staff accountable for meeting expectations, Follows through on assignments and commitments

• Adaptability & Flexibility: Willingness to step in and perform driver duties as needed, adjusts to changing schedules, policies, and service demands, Remains calm and effective in dynamic environments

• Teamwork & Collaboration: Works collaboratively with dispatch, healthcare providers, and leadership, supports team members and promotes cooperation, Contributes to a positive and respectful work environment

• Mechanical - Technical Aptitude: Safely maneuvers vehicles and operates accessibility equipment; Coordinates movement when assisting passengers and handling mobility devices; Maintains awareness of surroundings in confined or dynamic environments

• Physical Coordination and Spatial Awareness: Follows organizational policies, procedures, and regulatory requirements; Maintains confidentiality of passenger information (e.g., HIPAA awareness); Demonstrates ethical behavior and sound judgment; Maintains a proper attitude that supports the mission of PTH; Receptive to change and implements changes willingly

• Integrity and Compliance: Follows organizational policies, procedures, and regulatory requirements; Maintains confidentiality of passenger information (e.g., HIPAA awareness); Demonstrates ethical behavior and sound judgment; Maintains a proper attitude that supports the mission of PTH; Receptive to change and implements changes willingly

• Patience: Remains calm and composed in stressful or challenging situations; Demonstrates patience with passengers who may require additional assistance; Handles conflict or difficult interactions professionally

Tools, Technology, and Equipment: The following tools and equipment are commonly used to perform the essential functions of this position. The tools and equipment listed are representative of those used in this position. Reasonable accommodations may be provided to enable qualified individuals with disabilities to use required tools and perform essential functions.

• Vehicles and Driving Equipment: Passenger transport vehicles (sedans, vans, wheelchair-accessible vans, or minibuses); Steering, braking, and vehicle control systems; GPS navigation systems or mapping applications
• Mobility and Accessibility Equipment: Wheelchair lifts and ramps; Wheelchair securement systems (tie-down straps, docking systems); Seat belts and passenger restraint systems; Walkers, canes, and other mobility aids (handled during transport)
• Communication Technology: Mobile phones or two-way radios; Dispatch software or electronic scheduling systems; Tablets or handheld devices for trip management and communication
• Documentation and Tracking Tools: Electronic logging systems or mobile applications; Paper trip logs, incident reports, and mileage forms (if applicable); Timekeeping systems
• Safety and Emergency Equipment: First aid kits; Fire extinguishers; Reflective safety vests or warning devices; Emergency communication devices
• Cleaning and Sanitation Supplies:Disinfectants and cleaning solutions; Disposable gloves and personal protective equipment (PPE); Paper towels, wipes, and waste disposal materials
• Maintenance and Inspection Tools: Vehicle inspection checklists and digital inspection apps, Fueling systems and fuel cards, Basic vehicle maintenance tools (as applicable), Cleaning supplies for vehicle sanitation
• General Work and Office Equipment: Flashlight (for low-light conditions); Basic vehicle maintenance tools (e.g., tire gauge, emergency kit); Computer/Laptop, cell phone, copy machine, fax/scanners, computer software for management of staff

Working Conditions

• Work is performed primarily in a vehicle and in outdoor environments

• Supervisory work performed in a typical office environment

• Exposure to varying weather conditions and traffic situations

• Interaction with individuals who may have medical or mobility challenges

• Schedule may include early mornings or evenings

Physical Demands The physical demands described here are representative of those required to perform the essential functions of this position. Reasonable accommodations will be considered to enable qualified individuals with disabilities to perform these functions.

• Ability to operate a motor vehicle for extended periods of time

• Ability to assist passengers with boarding and exiting the vehicle, which may include to provide steadying support

• Ability to handle and manage mobility equipment, including wheelchairs, walkers, and similar devices

• Ability to operate vehicle lifts, ramps, and securement systems

• Ability to position, secure, and release passengers and equipment safely during transport

• Ability to move within and around the vehicle to ensure passenger safety and comfort

• Ability to communicate effectively with passengers, supervisors, and others in person and via communication devices

• Ability to remain alert and responsive to driving conditions, passenger needs, and potential safety issues

• Ability to bend, reach, and perform tasks necessary to assist passengers and secure equipment

• Ability to read written instructions and complete written logs and other required forms legibly

EEO Statement

Peach Tree Healthcare is an Equal Opportunity Employer and does not discriminate in employment opportunities or practices on the basis of any characteristic protected by federal, state, or local law. The organization is committed to providing reasonable accommodations to qualified individuals with disabilities and to employees with sincerely held religious beliefs.