Transportation coordinators typically work in the material movement and warehousing industry. They arrange the delivery products to customers or companies such as production facilities. Coordinators may work in a logistics company arranging the transport of goods for multiple clients or in a materials department of a company arranging deliveries.
Responsible for the activities associated with the transportation of products from suppliers into the network.
Optimize transport planning in the most efficient way for customer and stakeholders
Maintain proper and accurate Pre-Shipment and Post-shipment Administration
Track and Trace
Proof of Delivery
Over, short, and damaged shipment issues
Evaluates, records, and responds to additional/special service requests (i.e. lift-gate, inside delivery, etc.)
Work with transportation providers and freight payment team to ensure proper accessorial cost and flows
Handle damage and loss claims
Assists in troubleshooting and resolving safety, service, and operational issues
Ensure correct estimates in transport planning system
Stakeholder management; adequately and proactively inform Customer Service departments, Global Service Centers and suppliers.
Transportation coordinators oversee the time delivery of goods.
They maintain delivery schedules and track deliveries to ensure deliveries are met.
Coordinators update and provide tracking information to customers as well as to internal managers.
They monitor and report driver issues such as accidents, safety concerns, or licensing issues. Coordinators may also analyze delivery costs and recommended more cost effective methods of transportation.
They may negotiate contracts with outside transportation companies, assign drivers to routes, handle customer complaints, and investigate delivery issues.
These may include damaged products and late or lost deliveries.