GEODIS specializes in unlocking business value in a complex world, ensuring seamless movement of goods worldwide. As a global third-party logistics provider (3PL), we power A Better Way to Deliverfor the world's top brands and manufacturers. Fuel your career with GEODIS and discover endless growth opportunities.
Your role on the team:
Monitors service calls to observe employee demeanor, technical accuracy, and conformity to company policies and standardized work
Recommends corrective action to adjust customer complaints
Serves as the direct point of contact for customer issues that require immediate attention
Escalates operational issues to the manager when required
Coordinates with FAP on invoice resolution and carrier escalation
Prepares month-end close revenue accruals reports for manager
Prepares and works with manager on QBR for customers
Determines work procedures and ensures SOPs are completed and accurate
Prepares work schedules and training for hourly employees
Approves and tracks all hourly team members' work schedules via UNITIME
Supports Senior Transportation Planners and Transportation Planners during contingencies for securing trucks for multiple customers while being cost-conscious and following business rules
Collaborates with the accounts payable team to ensure timely and accurate processing of freight bills.
Audits all invoices and assists the central billing team with all discrepancy investigation
Follows up with carriers to ensure timely receipt of invoices
Manages customer’s requirements for load planning and routing compliance
Establishes cross-training initiatives within the team
Assists manager with team member performance appraisals, discipline, and goal-setting
Travels up to 10%
Works overtime as needed based on customer requirements or departmental priorities to support customer peaks and end-of-month, quarter, or year activities
What you need:
Minimum 3 years related experience and training; or an equivalent combination of education and experience
Minimum 1 year managing direct reports
Experience with Transportation Management Systems
Experience with optimization tools preferred
PC literate to include Microsoft Office products such as Word, Excel, and Outlook
Ability to write reports, business correspondence, and procedure manuals
Ability to effectively present information and respond to questions from groups of managers, customers, and co-workers
Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists
Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form
What you gain from joining our team:
Access wages early with the Rain financial wellness app.
Free telemedical access to doctors and therapists through FirstStop Health is available on the first day of employment!
Health, dental, and vision insurance after 30 days of employment
401k match
Paid maternity and paternity leave
Access to career development, employee resource groups, and mentorship programs
Employee discounts
Access to employee perks like fitness class discounts and free access to a relaxation and meditation app
Free financial wellness programs
Daycare discount program
Opportunities to volunteer and give back to your community.
+ more!
Join our Team!
Visit our website at workatGEODIS.com and chat with our virtual recruiter, Sophie, to fast-track your way to an interview.