Transportation Supervisor

About the Role

We are seeking a Transportation Supervisor to provide strategic and operational leadership over the wheelchair transportation department to ensure the safe, efficient, and dignified transport of all PACE participants. This role is responsible for overseeing daily routing operations, supervising departmental staff, managing safety and compliance initiatives, and supporting exceptional participant experience. The Transportation Supervisor provides direct leadership to on-site drivers while partnering with scheduling, dispatch, and center-based departments to support data accuracy, operational readiness, and high-quality service delivery.

The Transportation Supervisor demonstrates the knowledge and skills required to work with the elderly population and ensure transportation services align with organizational standards, PACE regulations, and contractual requirements.

What You'll Do

Key Tasks and Responsibilities

Leadership & Team Management

• Lead, mentor, and develop the Driver workforce, fostering a culture of accountability, respect, and teamwork.
• Oversee recruitment, onboarding, and performance management for transportation department staff.
• Partner with dispatch operations to ensure daily scheduling, dispatch functions, and route execution are running according to plan.
• Attend PACE Center IDT and Care Planning meetings each day and as scheduled by the Center Director, providing feedback on transportation needs at the participant level and communicating challenges to the team.
• Create and implement performance improvement plans, write-ups, and coaching logs.
• Conduct departmental meetings, safety meetings, and quarterly staff reviews.

Operational Oversight

• Ensure efficient daily route planning, vehicle assignment, and workload distribution.
• Validate that schedules created by planners are accurate and align with participant appointments, resource availability, and operational goals.
• Support real-time problem-solving and decision-making to resolve scheduling challenges, vehicle issues, or personnel constraints.
• Oversee participant record maintenance, ensuring address, notes, and trip information are updated accurately.
• Coordinate monthly, quarterly, and annual reporting as required by Client Account Management and leadership.

Participant & Family Relations

• Support service recovery efforts escalated from drivers, dispatch operations, and Client Account Management.
• Ensure participant feedback, concerns, and grievances are addressed within required timelines, elevating recurring issues to leadership as needed.
• Build positive rapport with participants, families, and PACE teams.

PACE Partnership & Interdisciplinary Collaboration

• Participate in all required PACE meetings, including IDT, departmental leadership meetings, QAPI, staff meetings, and family care discussions.
• Work collaboratively with center-based professionals, nursing, scheduling, and social work to align transportation services with care planning.

Compliance, Safety & Standards

• Ensure all Transportation Department staff comply with PACE, CMS, HIPAA, and internal KPI policy requirements.
• Oversee accident/incident reporting and ensure follow-up training is completed.
• Maintain accurate vehicle logs, safety training documentation, and competency records.
• Ensure training programs, retraining intervals, and safety meetings are consistent and documented.

Fleet Management

• Ensure vehicles are inspected, maintained, and tracked according to safety expectations.
• Ensure preventative maintenance schedules are upheld and vehicle compliance records are available for review.
• Help prepare capital requests and replacement forecasts for fleet growth.

After-Hours Oversight

• Participate in on-call rotation, ensuring teams have support and escalation access 24/7 as operational needs arise

Qualifications

Education & Training

• High school diploma required, college degree preferred.
• Valid state driver's license or commercial driver's license.
• Preferred: Commercial driver license with passenger endorsement.
• Ability to learn and utilize dispatching and transportation software systems including:
• OCS (One Care Solutions)
• MS Teams
• Payroll/HR systems (such as Rippling)
• Internal communication platforms

Knowledge & Experience

• Experience in Senior Care or related human services industry.
• One-year experience with the elderly required
• Extensive knowledge of surrounding areas streets, neighborhoods, and traffic patterns.
• Vehicle scheduling and dispatching a plus.
• Previous supervisory or management experience required.
• 3+ years of direct transportation, dispatch, and logistics.
• Knowledge of transportation scheduling systems, HIPAA regulations, ADA standards requirements.
• Bilingual language ability preferred.
• Strong leadership and staff development background.
• Sound judgment and the ability to manage complex schedules, people, and priorities.
• Excellent interpersonal, written, and verbal communication skills.
• PACE operational knowledge preferred
• PACE-related leadership experience preferred.

Core Competencies

• Must focus on leadership & staff development.
• Must be a self-starter.
• Must be able to work unsupervised.
• Must be able to manage multiple tasks and see them to completion in a timely manner.
• Must possess good communication skills.
• Must be computer literate and proficient with Word, Excel and database management software.
• Must have Scheduling and Organizational Accuracy and Attention to Detail

Working Conditions

• Must be able to work weekends, holidays, and any shift, as necessary.
• Might be required to drive vehicles as needed.

Physical Requirements

• Be able to push 50lbs and lift 150lbs minimum
• Position requires working in a seated position while operating computer, keyboard, mouse, phones and printers and filing of documents
• Position may require standing/walking for up to 4 hours.

Final pay rate is determined based on qualifications, experience, and performance, at the employer's discretion.

America West Transportation is an Affirmative Action/EEO employer committed to diversity and inclusion. All qualified applicants for the Transportation Supervisor position will be considered without discrimination.

We are an equal opportunity employer committed to a workplace free from discrimination and harassment. We comply with all applicable federal, California, and local laws and do not discriminate based on any legally protected characteristic, including race, religion, sex, gender identity or expression, sexual orientation, national origin, disability, medical condition, age, military or veteran status, or any other status protected by law. As a non-emergency medical transportation provider, certain positions may be subject to Department of Transportation (DOT) requirements, including drug and alcohol testing, physical qualifications, and driving record standards, where permitted by law. We provide reasonable accommodations for disabilities and religious practices, consistent with safe operations and security requirements.