Broadcasting, CCTV, Call Centers, Communication Skills, Computer Software, Computer Systems, Customer Support/Service, Data Entry, Firefighting, Incident Management, Information Technology & Information Systems, Law Enforcement, Microsoft Access Database, Microsoft Excel, On Site Support, Presentation/Verbal Skills, Printing, Procedure Development, Safety/Work Safety, Surveillance, Systems Administration/Management, Telephone Skills, Typing, Writing Skills
Client: State of TN/TN DOT
Job ID: 65910
Job Title: Transportation Technician 3`
Location: 7500 Volkswagen Dr. Chattanooga, Tennessee 37243-0000
Estimated Duration: 06/29/2026 - 09/29/2026
Onsite
Description
- An advanced-level position that ensures safe and efficient traffic movement and monitors roadways, including detecting, confirming, updating, and responding to scheduled and unscheduled traffic incidents, congestion, and travel time imbalances.
- The initial contract will be for 30-90 days but is subject to extension upon good performance.
- 1 employee needed for an evening shift (I Shift)
- Wednesday 4:30 P.M. - 12:00 A.M.
- Thursday 2:00 P.M. - 12:00 A.M.
- Friday 2:00 P.M. - 12:00 A.M.
- Saturday 2:00 P.M. - 12:00 A.M.
Tasks include:
- Advanced-level operator position performing functions with minimal supervision and following established procedures.
- To perform all duties and may defer the most complex issues to a supervisor.
- To operate various computer-based traffic management systems to manage traffic and incidents on roadways and improve traffic conditions.
- To monitor roadways via surveillance cameras and detection systems.
- To monitor all traffic devices and computer equipment associated with the system.
- To maintain advanced knowledge on the operation of all traffic equipment, computers, and software associated with the traffic systems.
- To utilize traffic equipment for incident management and the improvement of travel time, safety, and quality of life of the traveling motorists and toll customers.
- To continually check the accuracy and validity of the messages displayed on all DMS and 511.
- To be aware of all 511 messages broadcast on a particular system.
- To enter incident information into computer systems using traffic software.
- To become familiar with the roadways and understand the purpose and location of each traffic device (i.e., detector stations, CCTV, and 511).
- To alert operator staff to new and existing memos.
- To use SOG to detect, dispatch, monitor, and document roadway incidents.
- To confer with partners (Highway Patrol, Service Patrols, Local Law Enforcement, Fire Rescue, etc.) as well as adjacent Traffic Management Centers or other DOT Regions to coordinate resources for incidents that may affect regional travel.
- To dispatch Service Patrols and assist Service Patrols with other tasks, such as phone calls, etc.
- To perform other duties as assigned.
- DISPATCH OR CALL CENTER EXPERIENCE A PLUS!
Schedule
- Days - Monday No Tuesday No Wednesday Yes Thursday Yes Friday Yes Saturday Yes Sunday No
- Hours/Day - 10
- Time Zone - EST
- Shifts - Shift 1
- Start Time - 2:00 PM
- End Time - 12:00 AM
- Active - Yes
Type | Category | Qualification | Description | Competency | Required |
Software | Database | Microsoft Access | Experience a plus | Novice (1-3 Years) | No |
Skills | Others | Customer Service | Experience a plus | Novice (1-3 Years) | No |
Skills | Others | Data Entry | Experience a plus | Novice (1-3 Years) | No |
Skills | Others | Emailing | | Novice (1-3 Years) | No |
Software | Others | Microsoft Excel | | Novice (1-3 Years) | No |
Software | Others | Microsoft Word | | Novice (1-3 Years) | No |
Skills | Others | Multi Line Phone System | Experience a plus | Novice (1-3 Years) | No |
Skills | Others | Printing and Copying | | Novice (1-3 Years) | No |
Skills | Others | Technical Skills | 2 years of experience as TMC Technician or direct comparable experience | Novice (1-3 Years) | No |
Skills | Others | Typing | Experience a plus | Novice (1-3 Years) | No |
Skills | Others | Verbal Communication | Good communication skills - oral, writing, clear communication over radio, dispatch experience | Novice (1-3 Years) | No |