Job Description:

The Travel & Expense Specialist supports the organization's Travel & Expense (T&E) operations by ensuring employee expenses are processed accurately and in accordance with company policy. This position audits employee expense reports, provides support to Concur users, assists with the corporate credit card program, and performs expense-related payment and accounting activities.

The role requires strong attention to detail, effective communication skills, and the ability to troubleshoot expense and system-related issues while maintaining appropriate financial controls.

Key Responsibilities

• Audit employee expense reports across multiple operating companies to ensure compliance with the company's Travel & Expense policy.
• Provide support to Concur end users and administrators by phone, direct message, and email.
• Troubleshoot and resolve Concur-related questions and system issues.
• Assist employees with corporate credit card requests and issues, including:
  • New-hire card setup
  • Lost or stolen cards
  • Transaction disputes
  • Suspected fraud
• Perform data-quality checks on approved expense reports.
• Process expense-related payments and accounting entries.
• Identify and help resolve expense-report discrepancies and exceptions.
• Support additional Travel & Expense projects and responsibilities as assigned.

Education

• Associate degree in Accounting, Finance, or a related discipline; relevant professional experience may be considered in lieu of a degree.

Required Experience

• 2+ years of business Travel & Expense experience.
• Hands-on experience with Concur.

Preferred Experience

• 2+ years of corporate credit card program experience.
• Experience with SAP, Syteline, or a comparable accounting/ERP system.

Knowledge, Skills & Abilities

• Strong verbal and written communication skills.
• Strong analytical and problem-solving abilities.
• Excellent attention to detail and accuracy.
• Ability to identify issues, overcome obstacles, and drive problems to resolution.
• Self-motivated with the initiative to work effectively without detailed or continuous direction.
• Ability to work successfully in a dynamic, fast-paced environment.
• Ability to manage multiple priorities and meet deadlines.
• Professional communication skills when interacting with employees and different levels of management.
• Continuous-improvement mindset.
• Working knowledge of Concur and accounting/ERP systems such as SAP or Syteline.
• Proficiency with Microsoft Excel, Word, and PowerPoint.