Accounting, Administrative Management, Adobe Product Family, Analysis Skills, Billing, Business Administration, Customer Relations, Customer Support/Service, Detail Oriented, Documentation, Expense Reports, Interpersonal Skills, Microsoft Excel, Microsoft Outlook, Microsoft Word, Reconciliation, Regulations, SAP, SAP Administration, Time Management, Training/Teaching, Travel Planning
Summary:
Under the general supervision of the Travel Director, processes travel reports for university staff.Essential Duties and Responsibilities:
- Process travel request and expenses reports in SAP Concur and traditional paper form for student travel.
- Analyze invoices, receipts, and other documentation for accuracy, verifying the completeness of documentation to approve, deny, and clear travel charges incurred.
- Communicate with University faculty, staff, and students related to travel.
- Conduct trainings with the University faculty and staff on SAP Concur travel management system.
- Ensure that all travel follows the University and Alabama State policy and procedure.
- Process monthly liquidations for travel encumbrances.
- Process reconciliations for travel advances.
- Maintain relationships with all Faculty, Staff, and Student.
- Process request in an efficient and timely manner.
- Attend travel trainings and professional development trainings to stay abreast of information pertaining to travel.
- Must be customer focused, employ excellent judgment, discretion and employ excellent customer service skills.
- Ability to use independent judgment.
- Must understand customer service standards and procedures
- Must pay attention to detail.
- Must have the ability to work with people at all levels inside and outside the University.
- Must be able to adapt to a fast-paced environment.
- Perform other duties as assigned.
Minimum Position Requirements (including certifications, licenses, etc.):
- B.S. Degree in Business Administration, Business Management, Accounting or related field.
- One (1) \u2013 Two (2) years of professional level experience with customers, travel, reconciliation and compliance.
- Two (2) \u2013 Three (3) years of customer service experience.
- Must have a detailed understanding of, and experience with Microsoft Excel, Word, Outlook and Adobe Pro software.
- Must pay attention to detail.
Knowledge, Skills, and Abilities:
- Strong interpersonal skills, a friendly attitude, be customer service oriented
- Strong analytical skills, be detailed oriented
- Work well under pressure and tight deadline schedules
Preferred Knowledge:
- Knowledge of State of Alabama travel regulations
- Knowledge of computer applications such as Ellucian Banner, Excel, and MS Word