Travel Customer Service Representative

We're a remote travel team looking for a Travel Customer Service Representative to support our clients throughout every stage of their travel experience, from initial booking through post-trip follow-up.

You'll be the voice of our team, handling inquiries, resolving issues, and making sure every traveler feels informed and taken care of. This is a fully remote position with flexible scheduling and full training provided from day one. Prior travel industry experience is not required.

Key Responsibilities

• Respond to client inquiries via email, phone, and messaging systems

• Process itinerary changes, cancellations, and special travel accommodations

• Provide accurate guidance on travel requirements and agency policies

• Conduct proactive check-ins with clients ahead of travel dates

• Efficiently manage and resolve customer concerns with professionalism

What Were Looking For

• Customer-first mindset with strong communication skills

• Experience in customer support, hospitality, or tourism preferred

• Reliable, organized, and capable of multitasking

• Comfortable navigating online systems and digital booking tools

• Passionate about travel and delivering excellent service

Technical Requirements

• Laptop or desktop computer.

• Reliable broadband internet connection.

• Smartphone for communication and updates.

What We Offer

• Work-from-home flexibility

• Flexible hours

• Training and mentorship

• Growth opportunities within a growing travel company

• Access to industry discounts and travel benefits

• Positive and team-oriented culture