Travel Operations Coordinator

Alfred Street Baptist Church (ASBC) is a vibrant, faith-driven community committed to serving God and the people around us. ASBC is home to over 12,000 members and we have more than 80 ministries that are committed to our mission of Building Disciples to Win the World for Christ. We value collaboration, service, and excellenceand were looking for team members who share that commitment. The Travel Operations Coordinator serves as the enterprise owner of Alfred Street Baptist Church's travel and expense program (SAP Concur) and consolidate several ASBC-wide operational functions requiring centralized accountability. This role administers the full travel lifecyclepolicy enforcement, system administration, vendor management, and expense compliancewhile supporting HR operations through background check coordination, office space management, and cross-departmental project coordination. The ideal candidate combines strong systems administration skills with exceptional organizational abilities, policy acumen, and a collaborative approach to driving operational excellence across the organization. Travel & Expense Program Administration Serve as the primary SAP Concur system administrator, managing user setup, profile configuration, approval workflows, expense categories, and system updatesOwn the end-to-end travel and expense process: travel requests, booking coordination, expense report submission, reconciliation, and reimbursement trackingMonitor and enforce ASBC's travel and expense policy, tracking submission compliance and following up with travelers to maintain =90% post-travel submission ratesConduct periodic audits of travel and expense transactions to identify policy violations, cost-saving opportunities, and recommend policy revisions Vendor & Program Management Manage relationships with travel and expense vendors including Concur and Gantt Travel (or successor travel management company)Coordinate administration of the ASBC Uber Business account, including user management, policy settings, and usage monitoringEvaluate and implement Concur program enhancements to improve traveler experience and organizational efficiencyPartner with Finance on expense reconciliation, journal entries, and travel spend reporting Church-Wide Event Travel Coordination Serve as the travel and logistics coordination lead for staff needs related to offsite church-wide eventsPartner with event point-of-contact leads to identify staff travel requirements, coordinate bookings, and manage ground transportationDevelop event-specific travel guidance and communications for traveling staff, including itineraries and reimbursement procedures Background Check Coordination Serve as the centralized owner of background check processing for all ministry volunteers and Church Council membersManage the full background check lifecycle: initiation, vendor coordination, status tracking, adjudication support, and record maintenanceTrack renewal cycles and maintain confidential records of all background check resultsPartner with the HR Director on adjudication decisions and evaluate vendor performance Training, Communication & Operations Support Develop and deliver traveler training on Concur booking, expense reporting, and ASBC travel policy, including onboarding and refresher sessionsCreate and maintain user guides, FAQs, quick reference materials, and intranet resourcesManage office and workspace assignments, coordinating with Facilities and department leaders on space planning and new hire setupDevelop and maintain standard operating procedures (SOPs) and identify process improvements to drive operational efficiency