Travel Program Director

Diventures

Omaha, NE

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JOB DETAILS

SKILLS

Adventure Travel, Analysis Skills, Best Practices, Business Development, Business Growth, Business Skills, Business Strategy, Communication Skills, Cross-Functional, Customer Relations, Customer Satisfaction, Customer Service Management, Customer Support/Service, Diving, Leadership, Market Segmentation, Marketing, Mentoring, Negotiation Skills, Operational Improvement, Operations Management, Operations Processes, Organizational Skills, Performance Analysis, Performance Metrics, Pricing, Problem Solving Skills, Process Improvement, Product Development, Purchasing/Procurement, Regulatory Compliance, Retail, Retail Operations, Revenue Growth, Sales, Servant leadership, Service Delivery, Strategic Planning, Team Player, Time Management, Travel Industry, Vendor/Supplier Relations, Wholesale Industry, Willing to Travel

LOCATION

Omaha, NE

POSTED

30+ days ago

Travel Program Director, Diventures Travel, LLC Role Profile

The Travel Program Director leads Diventures Travel, LLC's wholesale and retail scuba diving travel business, driving growth through expert use of organizational resources, industry knowledge, and supplier partnerships. This role owns travel operations, supplier relationships, customer service delivery, and strategic product development-ensuring operational excellence and a competitive market position.

Reporting directly to the General Manager, the Travel Program Director serves on the Store Support Leadership Team, contributing to key business strategy, growth initiatives, and long-range planning. This role partners with store, travel, and sales teams on revenue generation, cross-functional projects, supplier negotiation, and process improvement.

The Travel Program Director mentors travel specialists, sales associates, and client service managers-championing their growth and building a culture of excellence and customer-first service.

Key Attributes of a Successful Travel Program Director

Customer-First Mindset
Servant Leadership
Industry Insight and Passion
Sense of Urgency
Initiative and Engaging Demeanor
Clear Communicator
Business Acumen
Effective Time Management
Creative Problem Solver
Collaborative Spirit
Results-Oriented
Innovative and Futuristic Thinker

Key Responsibilities

Oversee day-to-day wholesale and retail travel operations, maintaining process efficiency and high client satisfaction.
Cultivate and maintain strong relationships with travel suppliers, dive resorts, and partner organizations.
Direct travel product development, procurement, and pricing across group, individual, and special-event bookings.
Set and track performance metrics and targets for the travel team to drive consistent revenue growth.
Drive sales and marketing initiatives that expand Diventures Travel, LLC's reach to existing and new customer segments.
Uphold industry best practices and regulatory compliance across all travel operations.
Mentor and support travel specialists in delivering top-tier customer service and building lasting client relationships.
Champion operational improvements and innovation across travel products and services.

Requirements

Significant leadership experience in a travel agency or hospitality setting, preferably in scuba diving or adventure travel.
Proven success in operations management, supplier relationship development, and revenue growth.
Strong organizational, analytical, and communication skills.
Passion for the scuba diving industry and travel experiences.
Ability to lead, motivate, and align cross-functional teams.
Willingness to travel as needed for business development, partner engagement, and client support.

About the Company

Diventures

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