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Travel Sales Manager

AAA

Phoenix, AZ

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JOB DETAILS
SALARY
$105,972–$132,464 Per Year
SKILLS
Analysis Skills, Automation, Coaching, Customer Relations, Customer Satisfaction, Driver's License, High School Diploma, Incentive Programs, Industry/Trade Analysis, Interpersonal Skills, Maintain Compliance, Marketing, Marketing Campaign, Meet Sales Quota, Negotiation Skills, People Management, Performance Management, Physical Demands, Presentation/Verbal Skills, Problem Solving Skills, Process Development, Process Management, Product Management, Revenue Growth, Revenue Management, Sales, Sales Analysis, Sales Management, Service Delivery, Set Goals, Team Lead/Manager, Team Player, Tuition Reimbursement, Writing Skills
LOCATION
Phoenix, AZ
POSTED
1 day ago
Why Work For Us?
  • Great Pay - opportunity to participate in AAA discretionary annual incentive plan or other incentive plans depending upon position
  • 401k Matching - $1 for $1 company match up to 6% of eligible earnings per pay period
  • Benefits - Medical, Dental, Vision, wellness program and more!
  • Paid Holidays
  • Paid Time Off - Team Members accrue paid time off monthly. Depending on position, an additional 24 hours per year are earmarked for volunteer activities.
  • Collaborative Environment - AAA will value your contribution to providing exceptional service to our members
  • Free AAA Classic Membership
  • AAA Product Discounts
  • Tuition Reimbursement Program
At AAA, our Team Members strive to deliver amazing service and help our Members outsmart life's roadblocks. We believe everything you do outside of work adds to who you are at work.

While this position is anchored in Phoenix, the Travel Sales Manager will oversee team members across the state of Arizona.

Our Travel Sales Manager manages the travel function across various lines of business to increase travel sales revenue. Works closely with management to facilitate and drive Travel Sales. Manages the selling performance of Travel Counselors and establishes appropriate staffing levels for the assigned location. Resolves member issues. Works with Managers to oversee day-to-day performance of Counselors.

ESSENTIAL FUNCTIONS
  • Drives travel sales revenue through management of team and relative goals
    • Coaching to achieve desired sales productivity and growth, as well as to overcome challenges;
    • Analyzing sales and industry trends to capitalize on opportunities;
    • Executes on business line incentive programs and marketing campaigns to achieve sales and revenue goals;
    • Sets sales goals in conjunction with business line and holds team accountable for reaching goals;
    • Manages performance standards and goals, focusing on customer sales, customer satisfaction, reducing agent errors and ensuring compliance;
    • Strengthens employee and member relationships by resolving issues fairly within service parameters established by Travel Agency management
    • Works to identify process efficiencies in automation, reporting, policies, and procedures for reservation booking, report generation, and workflow management
    • Builds relationships with industry representatives, vendors, local community leaders, and travel professionals facilitate sales growth and improved value proposition for members
    • Understands industry trends and makes recommendations to senior management regarding marketing, products, member benefits etc
    • Keeps staff informed of industry changes, agency and Club changes, and vendor requirements
    • Establishes appropriate staffing levels for locations and remote teams; managing employment process including hiring, training, and motivating a driven, positive, and successful team and performance management
  • Works with Managers to oversee day-to-day performance of Counselors
  • Assists in development and execution of training and ensures that Club policies and procedures are followed
KNOWLEDGE AND SKILLS
  • Strong sales coaching skills
  • Driven people leader with effective coaching, organization, interpersonal, and communication (oral and written) skills
  • Strong negotiation and analytical skills
  • Proficient in customer issue resolution
  • Ability to work an extended hour schedule as necessitated by business need
  • Strong computer skills, including proficiency with MS Office applications or Google Suite equivalency
  • Ability to identify potential people-side risks and anticipated points of resistance, and develop specific plans to mitigate or address concerns
EDUCATION, COMPETENCIES, CERTIFICATIONS/LICENSES
  • Minimum Qualifications
    • Bachelor's plus 5 years/High School diploma plus 9 years of travel sales & service experience
    • 3+ years of supervisory/management experience Required
    • Valid driver's license


WORKING ENVIRONMENT / MINIMUM PHYSICAL REQUIREMENTS

This is primarily an office job. Physical requirements include standing, sitting, bending and lifting (up to 15 pounds). Approximately 98% of time is spent using a video display terminal.

Compensation Range for Arizona: $105,972.00 - $132,464.00

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About the Company

A

AAA

We are a member based organization that prides ourselves on providing exemplary service to maximize member satisfaction. Our environment is one of collaboration, team work and positivity. OAC provides a healthy work/life balance, striving for an atmosphere that concentrates on wellness, productivity and success. We all take part in holding ourselves accountable, individually as well as collectively to stay progressive leaders in supporting our community. OAC stays committed on our daily accomplishments to continue helping our members stay safe and worry free.
COMPANY SIZE
1,000 to 1,499 employees
INDUSTRY
Automotive Sales and Repair Services
FOUNDED
1977
WEBSITE
http://ohio.aaa.com/

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