Travel Service Advisor

About the role
As a Travel Service Advisor, you will be a client-facing expert who helps travelers plan and book trips that meet their needs and expectations. Youll combine excellent customer service with strong operational know-how to advise clients, confirm arrangements, and resolve issues so every journey is smooth and enjoyable. This role suits someone who enjoys building relationships, problem solving, and working across multiple travel products and suppliers.

Key responsibilities

• Consult with clients to understand travel preferences, budgets and special requirements; prepare tailored recommendations and quotes.

• Book and confirm flights, accommodations, transfers, activities and add-ons, ensuring accuracy across all reservations.

• Manage client communications throughout the booking lifecycle, including pre-trip guidance and on-trip support as needed.

• Monitor bookings for changes or disruptions and proactively provide timely solutions or alternatives.

• Maintain accurate client records, itineraries, invoices and payment details in internal systems.

• Liaise with vendors, suppliers and internal teams to secure availability, negotiate value, and resolve service issues.

• Collect client feedback and share insights that help improve service delivery and client satisfaction.

Requirements

• 1+ years experience in travel services, hospitality, customer service or a related role preferred.

• Strong verbal and written communication skills with a client-first mindset.

• Excellent organizational ability and attention to detail when managing multiple bookings.

• Effective problem-solving skills and calmness under pressure.

• Basic computer skills required (Microsoft Office especially Word and Excel email and internet research). Experience with CRMs, GDS or online booking platforms is a plus.

• Flexibility to work occasional early/late hours to support clients in different time zones, if required.

• Professionalism and discretion when handling confidential client and payment information.

Benefits

• Competitive compensation with opportunities for performance-based incentives.

• Flexible working arrangements or hybrid options may be available depending on company policy.

• Opportunities for career development within travel operations and client services.

• Supportive team culture, access to supplier networks and industry tools.

• Employee travel discounts and partner perks, plus standard benefits where offered (paid time off, health coverage, etc., subject to company policy).