Health and Wellbeing CoachThe Health and Wellbeing Coach provides personalised support to individuals to empower them to take control of their own health and wellbeing with a focus on lifestyle behaviour change, inclusive but not limited to the core areas of:Healthy Eating and NutritionPhysical ActivityWeight ManagementResponsibilitiesAs a Health and Wellbeing Coach, you will facilitate people in establishing and attaining health‑promoting goals set by the person to change lifestyle‑related behaviours to reduce health risks, improve self‑management of chronic conditions, and improve quality of life. You will deliver face‑to‑face, telephonic, and digital health coaching support to individuals from a wide range of community and healthcare settings, via a combination of one‑to‑one and group‑based support in line with need, location and offer.To provide a health coaching service for eligible participants, you will support people to gain and use the knowledge, skills, and confidence to become active participants in their health and wellbeing so that they can reach their self‑identified health and wellbeing goals, including, but not limited to:Triage and assessmentLifestyle behaviour change support (e.g., stop smoking, move more, achieve a healthy weight/diet, reduce alcohol consumption levels)Problem solvingMotivational interviewingSignpostingDelivery multi‑channel, personalised health coaching support to individuals and groups in line with their needs and preferences, including:Face‑to‑face, telephonic, and digital health coachingMulti‑mix communication methods including in‑app messaging, text, and emailShare helpful and supportive resources in line with goal, stage of journey, confidence, and motivationAdvocate the use of behaviour tracking tools (online or offline)Appraise individuals and population caseloads daily to ensure participants are provided with the right intensity and frequency of support to drive sustained behaviour changeA strength‑based approach that maximises opportunities to utilise local community assets and the wider health and wellbeing economyTo deliver services in line with quality standards, national and government guidelines, and role boundaries, with the ability to identify and act when coaching is not appropriate and to sensitively discuss alternatives or escalations, inclusive of onward referral to broader services.Support with outreach community engagement work, including, but not limited to:Screening services (e.g., NHS Health Checks)Community and stakeholder eventsExternal meetings and networksRoadshows and pop‑upsBusiness and Contract PerformanceWork in line with business and contract performance requirements, including:Implementing Standard Operating Procedures (SOP)Fulfilling policies and quality management framework expectations (e.g., data protection, information security, health and safety, safeguarding)Participating in regular audits and performance observations, demonstrating a proactive commitment to providing high‑quality services and continuous professional developmentAdopting a proactive approach to supervision and training with a demonstrated commitment to personal development, achievement of quality standards, high performance in line with agreed objectives and Key Performance Indicators (KPIs)Reporting and Data CollectionTo ensure accurate reporting and data collection in line with contractual and case management system requirements, ensure:Caseloads can be managed efficiently, effectively, and at scaleTeam members can support population behaviour change as required and in line with needWider informal and formal care givers/specialists can complement and enhance the behaviour change journeyService users/participants only have to tell their story once; sequential or concurrent behaviour changes are captured comprehensively and coordinatedData audits accurately capture activity, productivity, utilisation, and outcomesSalary Non‑London : £24,570 - 28,700Qualifications & ExperienceRelevant health coaching qualification or an accredited health coaching skills programmeA minimum of six months of direct health coaching deliveryExperience in delivering behaviour change interventions for specific lifestyle related issues (e.g., smoking cessation, physical activity, NHS Health Checks, weight management, alcohol reduction)Evidence of supporting vulnerable individuals through a change processExperience of caseload management demonstrated via the use of a Case Management SystemExperience of inputting and processing data where accuracy, targets and time deadlines are operating in the workplaceEvidence of continuous professional development to ensure the delivery of the most recent and up‑to‑date health coaching provision to the correct quality standardExperience of working in a health, community or social care environment or good understanding of the issues around maintaining a healthy lifestyleMembership of professional body (ICF, EMCC, AoC, UKHCA)Experience of managing and supervising individuals and teamsEducated to degree level in a relevant subject (e.g., Psychology, Behavioural Science)Experience of supporting people remotely/telephonically/digitallyEvidence of working with individuals with long‑term health conditionsA strong understanding of the social determinants of healthA strong understanding of population‑based approaches including segmentation and risk stratificationA strong understanding of behaviour change principles and methodology including the COM‑B model and behaviour change wheelExcellent oral and written communication skills with people from a wide variety of backgroundsDemonstrable core skills and competencies as set out in best practice standards, including: select and apply a range of health coaching models, conversation frames and techniquesDetailed knowledge of the core concepts and principles of personalisation, patient activation, health behaviour change, self‑efficacy, intrinsic motivation, and assets‑based approachesDetailed understanding of self‑management support and associated techniquesAdvanced skills development incorporating practice, reflection and planning for the application of learning to practiceExcellent internal and external stakeholder engagement and managementGood understanding of principles of confidentiality and safeguardingStrong written and verbal communication skills with the ability to capture essential information that supports effective case managementA strong track record of interpersonal relationships, including the ability to build, develop and maintain relationshipsEffective caseload management inclusive of accurate data collection, data entry, timely recording, and delivery against agreed Service Level Agreements (SLAs) and Standard Operating Procedures (SOPs)Confident in the use of evolving digital technologies to support people through behaviour change processesThe ability to manage time independently and effectively and work to deadlinesEffective safe and sensitive data management in line with information security standardsExcellent Microsoft Office skills and ability to learn quickly when using newer systems and processesCommitment to personal development/trainingCommitment to flexible working (including evenings and weekends), ensuring the service is available to all residents, including those who work during the day, shift workers and those with school‑age childrenCommitment to supporting overall team/contract performance to the highest standards, undertaking a range of duties in line with business requirementsExperience of delivery of health screening services (e.g., NHS Health Check)Effective delivery of programmes in line with contractual requirements and SLAsKey Business PrioritiesInternalCo‑workers, managers, and wider teamHealth Division colleaguesMaximus companies and associatesColleague forumsExternalLocal AuthorityIntegrated Care Partnerships / BoardsCommunity and Voluntary sectorSub‑contractors and key partnersCommunity stakeholdersCo‑location cooperativesHealthcare settings including GP Practices / Primary Care NetworksEEO StatementMaximus is committed to developing, maintaining and supporting a culture of diversity, equity and inclusion throughout the recruitment process. We know that feeling included has a dramatic impact on personal wellbeing and are working to ensure that no job applicant receives less favourable treatment due to any personal characteristic. Advertisements for posts will include sufficiently clear and accurate information to enable potential applicants to assess their own suitability for the post.We are a Disability Confident Leader, thanks to our commitment to the recruitment, retention and career development of people with disabilities and long‑term conditions. The Disability Confident scheme includes a guaranteed interview for any applicant with a disability who meets the minimum requirements for a job. When you complete your job application you will find a question asking you if you would like to apply under the Disability Confident Guaranteed Interview Scheme. If you feel that you have a disability and apply under this scheme, providing that you meet the essential criteria for the job, you will then be invited for interview. Your Guaranteed Interview application will only be shared with the hiring manager and the local resourcing team. Where reasonable, Maximus will review and consider adjustments for those applicants who express a requirement for them during the recruitment process.#J-18808-Ljbffr