Treasurer''s Office - Compliance and Research Specialist

IMPORTANT NOTICE: Arlington County requires all applicants to thoroughly complete each section of the application, including prior job responsibilities, duties, and supplemental questions. While you may attach a resume, it will not replace a completed application. Incomplete applications will not be considered.

The Arlington County Treasurer's Office is seeking a Treasury Program Specialist I - Compliance and Research Specialist, to assist with the collection of delinquent accounts and participate on the call center team within the Compliance Division of the Arlington County Treasurer's Office. The employee will perform a variety of front-line customer service, compliance, administrative and/or technical support duties to assist in the collection and processing of delinquent taxes and fees. The Treasurer''s Office serves an ethnically and culturally diverse population that includes a large number of Spanish-speaking clients for whom English is a second language.

Minimum Qualifications:

• High School Diploma/GED, or equivalent; and
• Considerable experience in performing responsible administrative support activities, preferably in customer service roles and/or working directly with the public.

Substitution: Additional education may be substituted for experience.

Desirable Qualifications: Preference may be given to applicants with one or more of the following:

• Bilingual proficiency (English and Spanish);
• Experience using a wide range of software programs, specifically Microsoft Office Suite or similar software; and/or
• Experience working directly with the public explaining policies, procedures and/or tax regulations to customers.

Special Requirements

Background Check: A pre-employment criminal records check will be conducted. It will include checks of the following: criminal record, driving record, education, professional licensure, and credit history. You will be required to sign a release authorizing the County to obtain your background information.

Please complete each section of the application including the supplemental questions. Your responses to the supplemental questions are required because they provide us with specific information necessary to evaluate your qualifications for this position. These responses are considered part of the selection process. A resume may be attached; however, it will not substitute for a completed application. Incomplete applications will not be considered. Please do not write "see resume" as a response to the questions.

Additional Information

Work Hours: This is not a remote opportunity; employees are expected to be in the office full time. Normal office hours are Monday through Friday from 8:00 a.m. to 5:00 p.m.

All positions within the Treasurer's Office are Non-Bargaining (NB).

The official title for this position is Treasury Program Specialist I.

All Treasury Program Specialist I's are eligible for County government employee benefits that include health, dental, vacation and sick leave, commuter transportation subsidies, tuition reimbursement, as well as a generous retirement plan.

For more information on Arlington County's generous benefits and retirement plan, click here.

Arlington County is committed to advancing diversity, equity, access, and inclusion across all our services, activities, and programs. Learn more about our commitment.

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Major Job Duties:

• Contacting debtors regarding delinquent accounts;
• Responding to inquiries received in person, by email, and by phone in a call center environment;
• Explaining tax policies and regulations;
• Conducting skip traces to determine debtors'' whereabouts;
• Referring customers to other County and/or State agencies as needed;
• Submitting delinquent accounts for lien and seizure when appropriate;
• Providing customer service to internal and external stakeholders;
• Providing coverage for the Compliance window and performing related administrative functions as scheduled, including supporting alternate assignments during high-demand periods;
• Performing additional duties as assigned to support the Compliance Division's ability to meet annual performance goals; and
• Assisting with the training of new team members by sharing knowledge and best practices to promote a consistent, high-performing work environment.

The ideal candidate will possess effective verbal and written communication skills, flexibility, coachability, self-motivation, critical-thinking skills, and the ability to remain professional and calm in a high-volume, fast-paced customer service environment. This position requires the ability to identify and prioritize the tasks necessary to meet long- and short-term objectives, as well as effective time management and multitasking skills to achieve these objectives. The candidate must be adept with technology and with using multiple complex systems at the same time, while eliciting, understanding, and advocating for customer needs.

Major Job Duties:

• Contacting debtors regarding delinquent accounts;
• Responding to inquiries received in person, by email, and by phone in a call center environment;
• Explaining tax policies and regulations;
• Conducting skip traces to determine debtors'' whereabouts;
• Referring customers to other County and/or State agencies as needed;
• Submitting delinquent accounts for lien and seizure when appropriate;
• Providing customer service to internal and external stakeholders;
• Providing coverage for the Compliance window and performing related administrative functions as scheduled, including supporting alternate assignments during high-demand periods;
• Performing additional duties as assigned to support the Compliance Division's ability to meet annual performance goals; and
• Assisting with the training of new team members by sharing knowledge and best practices to promote a consistent, high-performing work environment.

The ideal candidate will possess effective verbal and written communication skills, flexibility, coachability, self-motivation, critical-thinking skills, and the ability to remain professional and calm in a high-volume, fast-paced customer service environment. This position requires the ability to identify and prioritize the tasks necessary to meet long- and short-term objectives, as well as effective time management and multitasking skills to achieve these objectives. The candidate must be adept with technology and with using multiple complex systems at the same time, while eliciting, understanding, and advocating for customer needs.