Job Summary
Provides comprehensive operational, implementation, technical, and customer support for Treasury Management products and services. This position is responsible for the day-to-day administration, monitoring, servicing, reporting, and support of Treasury Management and related deposit products. The role partners closely with Treasury Management Sales, Deposit Operations, Compliance, Information Technology, and commercial banking teams to deliver exceptional customer service, maintain regulatory compliance, support operational efficiency, and drive continuous process improvements.
Primary Responsibilities
• Provide implementation, onboarding, training, and ongoing operational support for Treasury Management products and services.
• Serve as a primary operational resource for Treasury Management Sales, customers, and internal business partners.
• Assist with the development, maintenance, and enhancement of Treasury Management and Deposit Operations policies, procedures, operational controls, and service standards.
• Develop, maintain, and report departmental performance metrics, management dashboards, and key performance indicators.
• Provide customer support through telephone, email, Microsoft Teams, and in-person interactions to resolve service, technical, and operational issues.
• Support ACH Origination, Remote Deposit Capture, Positive Pay, Business Online Banking, Account Reconciliation, and related Treasury Management services.
• Maintain customer files and documentation, ensuring agreements and supporting records are accurately completed, executed, imaged, and retained in accordance with record retention requirements.
• Coordinate testing, upgrades, system changes, and product enhancements to ensure positive customer outcomes and minimize service disruption.
• Utilize knowledge of banking systems, Treasury Management solutions, and applicable regulations to ensure compliant and effective service delivery.
• Identify operational inefficiencies and collaborate with management to develop and implement process improvements and automation opportunities.
• Assist with vendor evaluations, product implementations, and ongoing vendor relationship management activities.
• Support annual customer reviews, risk assessments, reporting requirements, audits, and quality control activities.
• Collaborate with Treasury Management Sales to ensure established procedures, annual reviews, and reporting requirements are properly completed.
• Complete special projects and additional duties as assigned.
Qualifications and Skills
• Knowledge of banking operations, Treasury Management products, and customer service practices.
• Proficiency in Microsoft Office applications including Word, Excel, Outlook, and Teams.
• Strong verbal, written, and interpersonal communication skills.
• Ability to communicate professionally with customers, vendors, and employees at all organizational levels.
• Strong organizational, analytical, problem-solving, and time-management skills.
• Ability to manage multiple priorities in a fast-paced environment while maintaining accuracy and attention to detail.
• Ability to learn and apply banking regulations, policies, procedures, and system functionality.
• Ability to work independently and collaboratively within a team environment.
• Ability to sit for extended periods and occasionally lift, transport, and file office materials and records.
Education and Experience
• Bachelor’s degree in Business, Finance, Accounting, or a related field preferred; equivalent banking experience may be considered.
• One or more years of banking, Treasury Management, Deposit Operations, or financial institution experience required.
• Operations and customer service experience supporting commercial banking customers preferred.
• Knowledge of NACHA Operating Rules and ACH payment systems; Accredited ACH Professional (AAP) certification preferred.
• Working knowledge of commercial Treasury Management products and services, including Business Online Banking, ACH Origination, Remote Deposit Capture, Positive Pay, and related payment solutions.
• Experience with deposit operations, payment systems, account reconciliation, settlements, exceptions processing, and adjustments preferred.
• Strong understanding of banking products, services, regulatory requirements, and operational risk management practices.
*This position will comply with all BSA compliance laws and regulations including the Bank’s BSA policy and procedures.
Additional Information
Department: Treasury Management Operations • Reports to: TM Operations Manager • Travel: No
Classification: Non-exempt • Employment Type: Full-time • Supervises: None
“Oxford Bank is an equal opportunity employer and is committed to providing equal employment opportunities and an environment free of discrimination and harassment. All employment decisions at Oxford Bank are made without regard to age, race, color, religion, gender, sexual orientation, gender identity, national origin, veteran or disability status.”