Treasury Service Specialist II

Job Summary: Under the direction of the Treasury Customer Care Center Team Manager, performs all required functions in accordance with regulatory compliance guidelines with Treasury and special focus on Treasury.

ESSENTIAL DUTIES & RESPONSIBILITIES

• Serve as a primary point of contact for treasury clients, assisting with inquiries, technical support, and problem resolution.

• Performs daily designated functions of Remote Deposit Capture (RDC), Positive Pay, Lockbox, Internal Sweeps, Business Online Banking, Business Online Wires and ACH Origination such as:Assist Treasury Customer Care Center Team Manager with updates to rules and regulations.Maintain high level of knowledge of the Bank's Treasury products and services and managing inherent risks with these services.Provide support for Treasury consultative sales functions in conjunction with Treasury Officers and Account Officers, Lenders, and Branch Personnel and assist in ongoing relationship management activities

• Effectively manage multiple work assignments, set priorities and meet established deadlines for daily work, monthly reports and expected timelines for onboarding services.

• Customer onboardings and training for RDC, Positive Pay, Wires, ACH Origination. Sweeps, Draws, client visits if deemed necessary by the CMO.

• Yearly audit for all services and assists with updating of procedures, policies, FDICIA guidelines and risk assessments

• Perform check imaging review, reconcile general ledger account entries as applicable with the Treasury systems, accepting and sending ACH batch files, balance all files and correct exceptions

• Process daily business online wire requests by deadline

• Assist Treasury Sales Team and related departments deemed necessary in all areas of Treasury and third-party processes such as:Assist the Treasury Team Manager on special projects including the implementation of any products and services as well as establishing and maintaining procedures as it relates to Treasury. Consistently seek opportunities to simplify documentationProvide primary customer service function to resolve all workflow, payment transaction or other operational questions/issues posed by the customer via phone, email, internet banking or any other service related to commercial deposits or Treasury productsMonitor and process service requests, ensuring timely resolution while adhering to internal policies and regulatory requirements.

• ACH set ups with the Loan Department

• Password resets for all Treasury services

• RDC, ACH, Wires and Positive Pay and transfers

• Business Online Banking Support

• Assigning RSA Secure ID token activation.

• Work with customers and 3rd party service providers to troubleshoot and resolve technical issues

• Perform reporting related to Treasury financial performance and product activity

• Compile information necessary for research and tracking Treasury customers' requests and issues through our Marquis System of CRM events.

• Provide backup to all Electronic Banking and Deposit Operations personnel

• Perform additional duties as requested, needed or assigned

JOB REQUIREMENTS

• Highly motivated and experienced managing multiple tasks
• Demonstrate and promote high ethical standards and behavior
• Strong customer service and problem-solving skills
• Maintain a professional manner at all times
• Be an active team player
• Adapt and help others manage change
• Fluent in written and verbal English communication skills
• Strong computer and technical skills
• Must be willing to travel to customer locations
• Must have reliable transportation; must be flexible and able to adapt to new job locations and re-assignments as directed
• Ability to adhere to Needham Bank's Core Values (Focus on Customer Relationship, Embrace Change, Work as a Team, Be an Asset to Your Community, Always Learn, and Do the Right Thing)

EDUCATION & EXPERIENCE

• Three plus years of banking experience highly preferred
• High school diploma or equivalent required
• Knowledge of banking and NACHA Operating Rules preferred

PAY RANGE: $22.57 - $29.35 - hourly

The pay range provided is based on what we believe is a reasonable estimate for the pay range for this job at the time of posting. Actual pay may vary based on experience, skills, and market factors; additional compensation may apply.

Needham Bank offers a competitive salary and an amazing benefit package for a full-time employee which includes fully paid medical and dental insurance, HRA, 401(k) plan with an 8% bank match, paid time off (PTO), paid holidays, a bonus program, flexible spending accounts, vision service plan, group term life insurance, short and long term disability insurance, tuition reimbursement, and an Employee Assistance Program. We offer a great benefit package to our eligible part-time employees as well.

At NB, we are dedicated to building a diverse, inclusive and authentic workplace - if you are excited about this role, but your past experience doesn't align perfectly with every qualification in the job description, we still encourage you to apply. You may be just the right candidate for this or other roles.

Needham Bank is an Equal Opportunity/Affirmative Action Employer. Needham Bank will provide all applicants for employment and all employees with equal opportunity for employment and promotion regardless of race, color, religion, gender, national origin or ancestry, age, disability, veteran status, military service, sexual orientation, genetic information, or gender identity.