Treasury Services Representative - Richardson Operations Center

This position is located in office at the Richardson Branch - 1100 Centennial Blvd, Richardson, TX 7508

Summary

The Treasury Services Representative authenticates and processes daily incoming wire transfers, ACH, or Remote Deposit instructions as well as other administrative duties for the Treasury Management / Department as needed. Promotes and maintains the Bank’s mission, values and culture. Provides exceptional communication and service to employees and customers.

Essential Functions/Job Responsibilities

• Receives and reviews incoming wire instructions, ACH, or Remote Deposit instructions verifies the validity of the instructions and initiates corrective action if needed.
• Maintains records in order to document wire transfer transactions, ACH, or Remote Deposit instructions.
• Responsible for set-up and/or deployment of new client products and services that include, but are not limited to, Business Internet Banking, ACH origination, Remote Deposit Capture, Lockbox, all product variations of Positive Pay, Merchant Services, and E-Statement.
• Assist with onboarding new clients
• Provide telephone support to internal and external customers on products and services.
• Notifies branches or department of incoming wire information.
• Review customer transactions where fraud is suspected.
• Prepares various spreadsheet and database reports according to prescribed schedules and procedures.
• Perform daily functions in a timely manner without jeopardizing quality and accuracy.
• Performs other work-related duties assigned by supervisor.
• Ensure compliance with established Bank policies and procedures.  Demonstrates knowledge of, adherence to, monitoring and responsibility for compliance with state and federal regulations and related laws as they pertain to the Bank Secrecy Act in conjunction with the USA PATRIOT Act, Anti-Money Laundering and Customer Information Program.

Job Requirements

• High school diploma or equivalent. 
• One year clerical experience and/or training. 
• Six months Teller, Wire transfer, ACH, or Remote Deposit experience and/or equivalent combination of experience and training. 
• Basic knowledge in the use of banking software applications and computer systems, including Microsoft Office applications and of office equipment.
• Must have basic keyboarding skills and 10 Key by touch.
• Ability to:
  • Work independently and as part of a team.
  • Work in a fast-paced environment.

Equal Opportunity Employer/Protected Veteran/Disability