Position: Treasury Solutions Specialist | Division: Treasury Services Ops
Work Days: Monday - Friday | Hours of Operation: 8:00am -5:00pm
Why Broadway Bank:
We are one of the largest independently owned banks in Texas with offerings in personal and private banking, wealth management, business banking and mortgage lending.
Position Overview
This role is responsible for delivering exceptional customer service, technical assistance, and operational support for BNB''s Treasury Solutions products. It involves managing daily customer inquiries, system processing, data input, and maintenance of commercial deposit and payment services. This position plays a vital role in ensuring the efficient operation of various Treasury Solutions systems, including training and support to internal and external stakeholders.
Essential Functions
- Provides top-tier service and support to commercial customers across multiple channels (primarily phone and WebEx) for Treasury Solutions products, including Commercial Online Banking (iBIZ), ACH and Wire Origination, Positive Pay, Remote Deposit, Mobile Deposit, Bill Pay, Lockbox, and Sweep Accounts.
- Consistently upholds professionalism when interacting with customers, including corporate CFOs, Controllers, Accountants, and Owners, ensuring each interaction is courteous and effective.
- Delivers high-quality technical assistance for troubleshooting requests, such as password resets, user unlocks, mobile devices, secure browser issues, token maintenance, scanner installations, mobile deposits, browser configurations, payment origination, and other inquiries.
- Configures new customer profiles within Treasury systems, handling ongoing maintenance and ensuring adherence to authorization policies and procedures.
- Manages the accurate and timely implementation, filing, and archiving of service agreements, product setup forms, maintenance requests, and related documentation, ensuring compliance with authorization standards.
- Oversees maintenance requests and escalates customer issues that cannot be resolved immediately, ensuring timely follow-through and communication.
- Provides system training to company administrators on user management, entitlements, and navigation for Commercial Online Banking and other Treasury systems.
- Collaborates with internal departments to support Treasury Sales and responds to inquiries regarding Treasury Solutions for both existing and prospective customers.
- Inputs and maintains accurate data for Treasury Solutions services in the Account Analysis System (AAS), aligning service usage with appropriate fees.
- Initiates daily wire transfers for Investment Sweep customers, accurately processing trades and adhering to deadlines, including manual processing when necessary.
- Assists with testing and validating new versions and updates of Treasury Solutions products, ensuring functionality and alignment with customer needs.
- Conducts risk reviews of Remote and Mobile Check Deposits on a scheduled basis (daily, weekly, monthly) and handles information requests from internal departments.
- Reviews customer ACH transmissions, managing payment information processing via systems connected to the Federal Reserve and core banking systems.
- System and Documentation Review: Periodically reviews Treasury Solutions reports, system documentation, and manuals to ensure accuracy and currency of data.
- Processes requests for ACH and RDC limit adjustments, ensuring documentation is properly authorized and processed within payment deadlines.
- Remains informed of relevant regulations affecting ACH, Wire, Security, and Check processes to mitigate risk for both the bank and its customers.
- Serves as a backup for Treasury Solutions team members, including support for ACH Returns, Wire Processing, and Implementation roles.
- Completes additional tasks as assigned to support the Treasury Solutions team and department objectives.
- This position may require travel within the Bank's geographic area.
Experience & Education
- Minimum of 2 years of bank operations experience.
- Minimum of 3 years in customer service.
- 2 years of online banking support preferred.
- 2 years of Treasury Management Operations experience is a plus.
- High school diploma or equivalent; some college education preferred.
- Relevant certifications, such as AAP (Accredited ACH Professional) or CTP (Certified Treasury Professional), are preferred.
Skills & Qualifications
- Proven customer service skills with the ability to deescalate challenging situations effectively.
- Strong troubleshooting skills, particularly in online and mobile banking systems.
- Attention to detail and accuracy in a high-risk environment.
- Ability to manage multiple tasks efficiently while meeting daily deadlines.
- Proficiency in Excel and MS Word, with a demonstrated ability to learn new systems quickly.
- Familiarity with various Treasury Solutions tools and platforms, such as WebEx, Signature (Fiserv), Calabria, Finesse, DocuSign, Centrix ETMS, TMR, iBIZ, PEP+, and PartnerCare.
- Effective communication skills.
- Capability to adapt in a fast-paced environment and embrace process changes.
- Demonstrated knowledge of bank operating systems, interdependencies, and regulatory compliance.
Other Requirements
- Familiarity with standard office equipment, including PC, laptop, multi-function printer, 10-key Requires the ability to lift, carry, push, pull weights or otherwise move objects weighing as much as 10 lbs. on a regular basis and/or for extended periods of time during the workday.
- Occasional overtime or extended hours may be required.
We're a culture that offers resources to benefit your overall health and well-being:
- Career Development and Mentorship Programs
- Generous paid time off, minimum 4 weeks
- Employee recognition, awards, and events
- Free vision insurance
- Retirement matching
- Tuition reimbursement
This job description is not designed to be a comprehensive listing of duties, responsibilities, or activities that are required for this job. Duties, responsibilities, and activities may change at any time with or without notice.
Broadway Bank is proud to be an Equal Opportunity Employer. Broadway Bank is a drug-free and tobacco-free workplace, with a nicotine-free hiring policy. All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, or other legally protected status.
Member FDIC