Treatment Consultant

Job Duties & Responsibilities

• Initiate the sales process by scheduling consultations with new and existing clients and leads, describing our services and skincare products with expert knowledge and consistency.
• Meet with each new client to provide an overview of our services, create a custom treatment plan aligned with their goals, and ensure they feel comfortable and well educated about our full range of offerings.
• Build rapport and close sales by explaining product and service capabilities, overcoming objections, and preparing financing contracts with lenders such as Cherry and CareCredit.
• Work closely with providers to ensure every client has a treatment plan, driving return visits and future business.
• In partnership with the Spa Manager and location providers, serve as a brand ambassador in the local community and identify new ways to drive traffic into the spa.
• Grow revenue from existing clients by evaluating their current aesthetic treatment plans, recommending complementary services and products, and reviewing provider schedules and client histories to identify upsell opportunities.
• Proactively reach out to current and potential clients to drive bookings and results.
• Maintain an accurate and up-to-date CRM, logging all customer interactions.
• Comply with all company policies and procedures to ensure streamlined processes.
• Maintain collaborative relationships with peers and achieve results with a win-together mentality.
• Serve as a role model and mentor to the client concierge/front desk team to ensure a top-notch client experience in both the front of house and treatment rooms.
• Assist the front desk with operational responsibilities as needed, including new client paperwork, check-in/check-out, inventory counts, and client communication.
• Complete the full sales process for each client, including but not limited to: securing signed membership contracts, processing points redemption in All/Aspire systems, properly closing out third-party payors, and following up post-sale to ensure client satisfaction.

Qualifications, Experience and Skills Needed

• Previous sales experience of 2+ year(s)
• Flexible schedule with the ability to work weekends as needed.
• Previous experience working in a med spa or medical office preferred.
• Excellent written and verbal communication skills
• Ability to communicate with proper etiquette.
• Ability to multi-task while being attentive to clients and remaining flexible to the needs of the business.
• Ability to work as part of a team and take initiative.
• Enthusiastic, friendly and energetic personality with a genuine desire to provide outstanding service.
• Must Maintain patient/client confidentiality in accordance with HIPAA regulations and company policy.
• Must maintain a high level of integrity with a strong ethical foundation.
• Must have sound judgment, problem solving, and decision-making skills.
• Must be able to stand for long periods of time.
• Must be able to reach above shoulder height, crawl, kneel, and push/pull up 50 lbs.
• Must have a working knowledge of Microsoft applications.
• Ability to work in spa locations within the immediate vicinity as needed.

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