Calendar Management, Communication Skills, Computer Skills, Corporate Policies, Customer Support/Service, Dental Insurance, Documentation, Financial Management, HIPAA (Health Insurance Portability and Accountability Act), Infection Control, Insurance, Interpersonal Skills, Maintain Compliance, Medical Records, Microsoft Office, Multilingual, Multitasking, OSHA, Organizational Skills, Patient Care, Patient Education, Patient Follow-up, Plan Meetings, Practice Management Software, Preferred Provider Organization (PPO), Presentation/Verbal Skills, Productivity Management, Program Planning, Record Keeping, Treatment Plan, Writing Skills
Mission Viejo, California
We are seeking a compassionate, organized, and patient-focused Dental Treatment Coordinator to join our growing dental team in Mission Viejo, CA. The Treatment Coordinator serves as a key liaison between the doctor and the patient by helping patients understand their treatment plans, coordinating appointments, verifying insurance benefits, discussing financial options, and ensuring an exceptional patient experience from consultation through treatment completion.
The ideal candidate is a strong communicator with excellent customer service skills, dental office experience, and the ability to build trust while helping patients make informed decisions about their oral health.
Schedule (days/hours):
Monday-Saturday 8am-5pm, 9am-6pm (closed Thursday)-bilingual would be great but not mandatory
Responsibilities:
- Present and explain recommended treatment plans in a clear, professional, and compassionate manner.
- Educate patients regarding treatment options, procedures, and expected outcomes.
- Verify dental insurance eligibility, benefits, limitations, and pre-authorizations.
- Prepare accurate treatment estimates and review financial arrangements with patients.
- Discuss payment options, financing programs, and payment plans when applicable.
- Schedule treatment appointments while maximizing provider productivity.
- Coordinate patient referrals to specialists when needed.
- Follow up with patients regarding unscheduled treatment to encourage case acceptance.
- Maintain accurate patient records and documentation within the practice management system.
- Collaborate closely with doctors, hygienists, assistants, and front office staff to ensure seamless patient care.
- Monitor treatment acceptance and assist with achieving office production goals.
- Handle patient concerns professionally and resolve scheduling or financial issues promptly.
- Ensure compliance with HIPAA, OSHA, infection control, and company policies.
- Deliver exceptional customer service while creating a welcoming and positive patient experience.
Qualifications:
- Minimum of 2 years of dental office experience, preferably as a Treatment Coordinator, Front Office Coordinator, or Dental Receptionist.
- Knowledge of dental terminology, procedures, and treatment planning.
- Experience verifying dental insurance benefits and explaining coverage.
- Strong understanding of PPO insurance plans and patient financial responsibilities.
- Excellent verbal and written communication skills.
- Outstanding customer service and interpersonal skills.
- Strong organizational skills with the ability to multitask in a fast-paced environment.
- Proficiency with dental practice management software (Dentrix)
- Basic computer proficiency, including Microsoft Office.
Compensation:
$20-$23/hr
About:
Benefits are determined by employment status/hours worked and include paid time off (“PTO”), health, dental, vision, health savings account, telemedicine, flexible spending accounts, life insurance, disability insurance, employee discount programs, pet insurance, and a 401k plan.
Smile Brands supports over 650 affiliated dental practices across 28 states all focused on a single mission of delivering Smiles For Everyone!® Smiles for patients, providers, employees, and community partners. Everyone. Our growing portfolio of affiliated dental brands and practice models range from large regional brands to uniquely branded local practices. This role is associated with the affiliated dental office listed at the top of the job posting on our career site.
Smile Brands Inc. and all Affiliates are Equal Opportunity Employers. We celebrate diversity and are committed to providing an inclusive workplace for all employees. We are proud to be an equal opportunity employer. We prohibit discrimination and harassment of any kind based on race, color, creed, gender (including gender identity and gender expression), religion, marital status, registered domestic partner status, age, national origin, ancestry, physical or mental disability, sex (including pregnancy, childbirth, breastfeeding or related medical condition), protected hair style and texture (The CROWN Act), genetic information, sexual orientation, military and veteran status, or any other consideration made unlawful by federal, state, or local laws. If you would like to request an accommodation due to a disability, please contact us at careers@smilebrands.com
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