Treatment Coordinator- Orthodontics

NOW HIRING: ORTHODONTIC TREATMENT COORDINATOR

Location: Raleigh, NC (Main Location) + Garner, NC (~2x/week)
Schedule: Monday–Friday | Day Shift
Job Type: Full-Time

Join a Family-Oriented Orthodontic Practice!

We are seeking a personable, confident, and highly organized Orthodontic Treatment Coordinator to join a close-knit, patient-focused practice.

This is an excellent opportunity for someone who loves building relationships, educating patients, discussing treatment options, and helping families confidently move forward with orthodontic care.

What You'll Do:

• Welcome new patients and families and create an exceptional first impression

• Partner with the orthodontist to present individualized treatment recommendations

• Explain treatment plans, timelines, outcomes, and benefits of orthodontic care

• Present treatment fees, insurance benefits, and patient financial responsibility

• Develop customized payment and financing options

• Use consultative sales skills to help patients confidently move forward with treatment

• Answer questions regarding treatment, insurance, costs, and financing

• Follow up with prospective patients who have not yet scheduled treatment

• Schedule treatment starts and coordinate with the clinical team

• Maintain accurate patient and financial documentation

• Assist with front-office responsibilities as needed

Ideal Background:

• Previous experience as an Orthodontic Treatment Coordinator, Dental Treatment Coordinator, Financial Coordinator, or similar dental role

• Orthodontic experience strongly preferred

• Experience presenting treatment plans and helping patients move forward with care

• Strong knowledge of dental insurance, financing, and payment arrangements

• Excellent math and financial skills

• Strong communication, relationship-building, and customer service abilities

• Highly organized and comfortable multitasking in a busy practice

• Dental/orthodontic practice management software experience is a plus

Who Will Thrive Here?

Someone who is persuasive without being pushy, builds trust quickly, enjoys discussing financial options, and can clearly communicate the long-term value of orthodontic treatment.

Benefits Include:

• Competitive pay based on experience

• Paid Time Off

• Paid Holidays

• Supportive, family-oriented team environment

• Opportunity to make a meaningful impact on patients and their confidence

Interested or know someone who would be a great fit?

Apply or send your resume to:

gzivali@phaxis.com

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