Treatment Coordinator

Description

Key Responsibilities

•  Build strong relationships with patients and provide exceptional customer service. 
•  Clearly explain treatment recommendations, procedures, and next steps in a patient-friendly manner. 
•  Address patient questions and concerns regarding treatment plans. 
•  Support patients in making informed decisions about their oral health care. 
•  Maintain patient confidentiality and comply with HIPAA regulations. 

•  Review and present treatment plans prescribed by the dentist. 
•  Explain treatment sequencing, timelines, and anticipated outcomes. 
•  Educate patients on the benefits of recommended treatment and the risks of delaying care. 
•  Track and follow up on unscheduled treatment to increase case acceptance. 
•  Maintain accurate records of treatment discussions and patient decisions. 

•  Verify insurance benefits and estimate patient financial responsibility. 
•  Explain insurance coverage, limitations, and out-of-pocket expenses. 
•  Present payment options and financing solutions. 
•  Collect deposits and payments according to office policies. 
•  Coordinate with insurance companies to resolve benefit or claim questions when necessary. 

•  Schedule treatment appointments efficiently based on provider availability and treatment needs. 
•  Coordinate appointments that require multiple visits or specialists. 
•  Manage treatment follow-up communications and patient recalls. 
•  Ensure patient records and documentation are complete and accurate. 
•  Assist with front office responsibilities as needed. 

•  Work closely with dentists, hygienists, assistants, and administrative staff to ensure continuity of care. 
•  Participate in team meetings and contribute to practice goals. 
•  Support practice initiatives related to patient satisfaction, production, and retention.

Skills, Knowledge and Expertise

•  High school diploma or equivalent required. 
•  Previous dental office experience preferred. 
•  Experience presenting treatment plans and discussing financial arrangements preferred. 
•  Knowledge of dental terminology, procedures, and insurance benefits. 
•  Strong communication and interpersonal skills. 
•  Excellent organizational and multitasking abilities. 
•  Proficiency with dental practice management software. 
•  Ability to maintain professionalism and confidentiality. 

•  Strong sales and case acceptance skills. 
•  Ability to explain complex information in a clear and compassionate manner. 
•  Detail-oriented with excellent follow-through. 
•  Positive attitude and team-oriented mindset. 
•  Strong problem-solving and conflict-resolution abilities. 

•  Ability to sit, stand, and walk for extended periods. 
•  Ability to use a computer, phone, and standard office equipment. 
•  Ability to occasionally lift up to 25 pounds.

Benefits

•  Competitive compensation 
•  Medical, dental, and vision insurance 
•  Paid time off and holidays 
•  401(k) with employer match (if applicable) 
•  Continuing education opportunities 
•  Career growth and development opportunities