We're looking for an experienced Treatment Plan Coordinator to join our fast-paced, high-tech dental practice. If you have a passion for helping patients say "yes" to life-changing care — and the track record to prove it — we want to talk to you.
About the Role You'll be the key link between our clinical team and our patients, guiding them through complex, high-value treatment plans, helping them commit to the care they need, and supporting front office operations to keep our practice running smoothly. If your a closer, then this position is for you.
Responsibilities
Present and explain complex treatment plans (Smile Design, All-on-X, Implants, Full Mouth Reconstruction, etc.) with clarity and confidence
Build trust and rapport with patients to overcome hesitation and close high-ticket cases
Discuss and coordinate third-party financing options (CareCredit, Alphaeon,Lending Club Cherry, Proceed Finance, etc.) to make treatment accessible
Follow up with patients on pending treatment plans to drive case acceptance and scheduling
Answer phones and address patient inquiries promptly and professionally
Manage and update patient records in our CRM system
Schedule and coordinate patient appointments
Collect co-pays and process payments at check-out
Work closely with the front desk and clinical team to ensure smooth scheduling, insurance verification, and patient flow
Track case acceptance rates and follow-up outcomes
Maintain detailed, organized patient financial and treatment records
Represent the practice's culture of patient satisfaction, teamwork, and top-tier care
Strong track record of case acceptance / case closing
Experience with third-party financing platforms
Comfortable handling front office duties (phones, scheduling, payments, CRM)
Excellent communication and relationship-building skills
A positive, can-do attitude- you thrive under pressure and love a fast pace
Team player who works seamlessly with front desk and clinical staff
Comfortable using dental practice management, CRM, and financing software
What We Offer
High-tech, modern office environment
Supportive, collaborative team culture
Competitive pay + performance incentives
Opportunity to make a real impact on patients' lives
If you're a driven, personable professional who knows how to turn treatment plans into transformed smiles — and can juggle a busy front office with ease- we'd love to hear from you.