POSITION: Triage Medical Assistant (MA)
STATUS: Non-exempt; Full time
REPORTS TO: Triage Unit RN Supervisor
SUPERVISES: None
DEPARTMENT: Nursing Department
UNIT: Triage
OFFICIAL DUTY STATION: Los Feliz Health Center (1530 Hillhurst Avenue Los Angeles, CA 90027)
SUMMARY:
This position will assist Triage Unit in providing ancillary support for Triage Unit functions. The responsibilities of the Triage Unit Medical Assistant will include scheduling patients' post emergency room and hospital discharge follow-ups, sorting faxes assigned to the Triage Unit, answering phone calls that come into the Triage Unit phone line, checking Patient Portal, and interacting with Triage Unit staff and other healthcare providers to assure continuity and quality of patient care services. Triage Unit Medical Assistant is held accountable clinically to clinicians while they are held accountable administratively to the Triage Unit RN Supervisor and Triage RNs.
APHCV expects all employees to respond and participate to emergency situation per emergency policies and procedures.
APHCV requires all staff to comply with Standards of Conduct and Compliance Program related policies and procedures. Such compliance is part of this position's performance evaluation.
APHCV is a tobacco free organization.
DUTIES AND RESPONSIBILITIES:
a. Trained in checking Patient Portal to sort out patient communications such as lab result requests, medication refill requests, and medical questions and task Triage Unit RN staff and/or clinicians as necessary. Only performs when assigned.
b. Answer phone calls that come into Triage line to sort out patient communications such as lab result requests, medication refill requests, and medical questions and task Triage Unit RN staff and/or clinicians as necessary.
c. Check incoming daily faxes designated for Triage Unit to sort out such as lab result requests, medication refill requests, and medical questions and task Triage Unit RN staff and/or clinicians as necessary.
d. Task Triage Unit RN staff or provider with medication refill requests from patient or other entities.
e. Task Triage Unit RN staff or provider with lab result interpretation requests from patient or specialist providers.
f. Contact patients recently discharged from emergency room care to schedule follow-up appointments with their primary care provider and keeps daily audit records.
g. Works with Care Manager and assists, if assigned, in contacting patients recently discharged from hospital care to schedule follow-up appointments with their primary care provider.
h. Fill out medication prior authorization requests with as much demographic and pertinent information as possible and send to assigned provider for disposition.
i. Process pre-operation clearance requests and gather clinical information necessary to expedite patients' specialty care.
j. Fill out medical forms with as much demographic and pertinent information as possible and send to assigned provider for disposition.
k. Review incoming faxes and mail from various entities, including pharmacies, specialists, and other entities and forward them to Triage Unit RN or other departments as necessary.
l. Retrieve laboratory results from printer, monitor and cross reference with orders, and disseminate labs to clinicians for review.
m. Ensure that laboratory results are in patient's medical record before appointment and contact laboratory if results are not in the chart.
n. Clean and prepare Triage Unit rooms making sure instruments and/or specimen kits are ready at time of visit.
o. Discharge patients by providing pre-written educational information and instructions as instructed by clinicians and/or Triage Unit RN staff.
p. Ensure charts and pertinent test results are available prior to clinicians' or Triage Unit RN staff's direct/telephone interaction with patient.
q. Any other duties assigned by the Triage Unit RN Supervisor or his/her delegate.
a. Assist other clinic staff in providing good efficient patient care.
b. Maintain proper and accurate documentation and logs.
c. Assist in providing translation and interpretation services as needed.
d. Facilitate patient flow by working effectively and efficiently.
e. Maintain open communication with other clinic staff.
f. Maintain professional demeanor at all times with patients, caregivers, clinicians, and staff.
g. Participate in data collection and entry as assigned.
h. Provide administrative assistance to Triage Unit RN Supervisor.
i. Assist in reporting of communicable diseases.
j. Perform other duties as assigned by Triage Unit RN Supervisor or his/her delegate.
a. Attend APHCV staff meeting, clinic staff meeting, department meetings, and other meetings as assigned by supervisor.
b. Attend trainings as assigned by supervisor.
c. Communicate training needs to supervisor.
d. Participate in agency wide events as mandated by APHCV's policy.
PERFORMANCE EXPECTATIONS: That all above duties and responsibilities are completed in the assigned time frame accordance to the APHCV Policies and Procedures.
QUALIFICATIONS:
HR PROCEDURAL REQUIREMENTS
PREFERRED SKILLS:
PHYSICAL REQUIREMENTS:
Must be able to materially perform the task normally associated with the position including but not limited to: ability to lift up to 25 lbs.