Triage Pharmacy Technician

Job Title: Triage Pharmacy TechnicianJob Description

The Triage Pharmacy Technician plays a key role in supporting pharmacy operations by filling prescriptions, reviewing health insurance and prescription orders, and assisting customers both in person and over the phone. This position requires strong customer service skills, proficiency with electronic pharmacy systems, and the ability to accurately update patient information while troubleshooting issues that arise during the data entry and order fulfillment process.

Responsibilities

• Fill prescriptions accurately and in accordance with established pharmacy procedures and regulations.
• Review health insurance and prescription orders to ensure completeness and accuracy before processing.
• Respond promptly and professionally to customer inquiries in person and over the phone.
• Process STAT orders efficiently to support urgent patient needs.
• Verify that all required information is complete and correct on each prescription prior to data entry.
• Communicate with facilities to inform them of any issues or discrepancies identified during the data entry process.
• Update patient profiles with all necessary information from prescriptions, ensuring allergies, therapies, and current medications are accurately recorded.
• Assist with locating lost or missed orders upon request and ensure timely resolution.
• Answer inbound phone calls from facilities and provide clear, helpful support.
• Use pharmacy computer systems to enter, review, and track prescription data and order status.
• Collaborate with pharmacy team members to ensure smooth workflow and high-quality service.
• Apply effective problem-solving skills to resolve customer and facility concerns and prevent recurring issues.

Essential Skills

• Pharmacy Technician experience with 2 or more years in a pharmacy setting.
• Demonstrated proficiency in general pharmacy technician duties, including filling prescriptions and handling prescription orders.
• Strong customer service skills with the ability to communicate clearly and professionally with patients and facility staff.
• Experience supporting customers over the phone, including handling inbound calls and providing troubleshooting assistance.
• Proficiency with electronic pharmacy programs and computer systems used for data entry and order management.
• Ability to verify prescription information and maintain accurate patient profiles, including allergies, therapies, and current medications.
• Solid problem-solving abilities with a solutions-oriented mindset.
• Attention to detail and accuracy in processing STAT orders and routine prescriptions.
• Capability to manage multiple tasks in a fast-paced environment while maintaining quality and compliance.
• Pharmacy technician certification or equivalent credential, as required for pharmacy technician practice.

Additional Skills & Qualifications

• Experience in a pharmacy setting that serves diverse community needs through multiple business lines.
• Background in pharmacy technician customer service, including resolving issues for patients and healthcare facilities.
• Strong troubleshooting skills for addressing order discrepancies, lost or missed orders, and system-related issues.
• Ability to build positive relationships with customers and facility staff through clear communication and reliable support.
• Interest in professional growth, with openness to advancement opportunities based on performance.
• Comfort working with structured procedures and regulatory requirements in a pharmacy environment.

Work Environment

This is an on-site position in a community-focused pharmacy environment, not a remote role. The standard schedule is Monday through Friday from 9:00 a.m. to 5:30 p.m., with one Saturday per month from 8:00 a.m. to 4:30 p.m. In addition, the role includes one evening shift per week that extends until 8:00 p.m. The work involves regular use of electronic pharmacy programs, computer systems, phones, and other typical pharmacy equipment. Team members work closely with colleagues and healthcare facilities to support patient care, in a setting that values reliable service, accurate prescription handling, and opportunities for advancement based on performance.

Job Type & Location

This is a Contract to Hire position based out of Green Bay, WI.

Pay and Benefits

The pay range for this position is $18.00 - $23.00/hr.

Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully onsite position in Green Bay,WI.

Application Deadline

This position is anticipated to close on Sep 3, 2026.

About Actalent

Actalent is a global leader in engineering and sciences services and talent solutions. We help visionary companies advance their engineering and science initiatives through access to specialized experts who drive scale, innovation and speed to market. With a network of almost 20,000 consultants and 5,000 clients across the U.S., Canada, Asia and Europe, Actalent serves many of the Fortune 500. We are proud to be an Engineering News-Record (ENR) Top 500 Design Firm for our engineering design services and a ClearlyRated Best of Staffing winner for both client and talent service.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email actalentaccommodation@actalentservices.com for other accommodation options.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.