This position will focus on all service vehicles of all classes and support customers to secure the right vehicle for the job; as such, role requires a strong technical knowledge of Class 1-3 trucks, commercial trailers, and miscellaneous equipment. Once the vehicle specifications have been defined, individual will collaborate with Account Management, Account Executive and Vehicle Operations to deliver a quality, road ready vehicle.
ESSENTIAL DUTIES AND RESPONSIBILITIES include the following:
Work with directly with current Clients and potential prospects; apply technical knowledge to identify vehicle requirements and be responsible for recommending and implementing custom service body vehicle solutions.
Provide technical expertise to build vehicle/equipment specifications and submit quotes to suppliers.
Work concurrently on one or more portfolio projects of moderately complex scope
Work with OEM's; supply chain facilitates a competitive bid process to ensure customer requirements are delivered accurately and cost effectively.
Act as a technical liaison between Client, Account Management, and suppliers to resolve issues or design solutions.
Support company quality initiatives, including all efforts associated with lean six sigma methodology.
Train new hires, including technical training, instruction, and/or guidance within area of responsibility.
In a consultative role, participate in Client visits and deliver presentations when asked.
Participate in Supplier visits and training.
Maintain strong working knowledge of:
Truck and equipment models and specifications
Supplier network, services, lead times and performance
Map vehicle order workflow to ensure satisfactory results.
Up-fitters bailment pools and their inventory
Wheels internal operating procedures
Federal & State Emission standards
Laws affecting the operation of trucks and equipment.
Utilize all systems available to plan, manage, and effectively work client orders.
Provide support to other members of the Truck team.
Achieve internal operating metrics.
Support Wheels' efforts towards 100% client retention
Up to 10% travel to field sites
Other duties may be assigned.
SKILLS/COMPETENCIES:
Mechanical experience and aptitude
Knowledge of Class 1-3 trucks & equipment plus a variety of aftermarket equipment/industry configurations
Working knowledge of chassis acquisitions \ OEM's, Dealer's & Bailment Pools
Experience specifying and quoting Class 1-3 trucks and equipment.
Ability to apply lean principles to daily processes.
Ability to effectively present information; ability to explain how and why specific conclusions were reached.
Ability to maintain confidentiality.
Strong analytical, organization and problem-solving skills and a bent toward detail orientation
Professionalism in all activities
Good verbal and written skills
Intermediate Microsoft Word and Excel skills
Effective relationship building skills.
BEHAVIOR QUALIFICATIONS:
Adaptability - Maintain effectiveness when experiencing major changes in the work tasks or the work environment; adjusting effectively to work within new work structure, processes, requirements, or cultures.
Critical Thinking - skilled at taking an objective analysis and evaluation of an issue to form a judgment, including situational awareness instincts and develop a decisive decision/solution.
Proactive - Take prompts action to accomplish objectives; take action to achieve goals beyond what is required; be proactive.
Problem Solver - Identifies and uses effective approaches for choosing a course of action or developing appropriate solutions. Works well in group and individual problem-solving situations. Uses reason even when dealing emotional topics.
Professionalism - Approaches others in a tactful manner. Treats others with respect and consideration regardless of their status or position. Reacts well under pressure. Accepts responsibility for their own actions.
Ethics - Demonstrate ethical principles if moral or ethical situations arise in the business environment.
Quality - Demonstrates accuracy and thoroughness. Looks for ways to improve and promote quality.
Teamwork - Balances team and individual responsibilities. Interact with customers and co-workers with diplo
Numbers & Facts
Location
Des Plaines, Illinois
Skills
Analysis Skillsunmatched
Biddingunmatched
Consultingunmatched
Customer Relationsunmatched
Customer Retention/Renewalunmatched
Customer Support/Serviceunmatched
Detail Orientedunmatched
Equipment Specificationunmatched
Identify Issuesunmatched
Lean Manufacturingunmatched
Lean Six Sigmaunmatched
Metricsunmatched
Microsoft Excelunmatched
Microsoft Wordunmatched
OEM (Original Equipment Manufacturer)unmatched
Operations Processesunmatched
Presentation/Verbal Skillsunmatched
Problem Solving Skillsunmatched
Quality Assuranceunmatched
Quality Managementunmatched
Sales Managementunmatched
Supply Chainunmatched
Team Playerunmatched
Vehicle Drivingunmatched
Willing to Travelunmatched
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