Trust Relationship Manager

Our Client, a Banking and Financial Services company, is looking for a Trust Relationship Manager for their New York, NY/Hybrid location.
 
Responsibilities:

• Client service & relationship management
• Communicate and meet with customers proactively; respond to enquiries in a timely and accurate manner in line with established quality service standards.
• Provide high-quality service to customers across assigned trust/estate relationships.
• Trust and estate administration (complex portfolios)
• Administer a portfolio of the most complex trust or estate account relationships in accordance with controlling documentation and/or customer direction, Company policies and external regulations.
• Where applicable, monitor and collect receivables and invest funds.
• Business development & revenue growth
• Expand customer relationships through the sale and/or referral of additional products and services to increase fee-based income.
• Cross-sell other Company products and provide referrals to other areas of the Company as appropriate.
• Develop new profitable current and future fee relationships through a network of referral sources.
• Documentation oversight & governance
• Ensure completeness and compliance of underlying documentation for new and existing relationships to protect Company and customer interests.
• Work with counsel and management as required to negotiate agreement provisions.
• People development & collaboration
• Provide guidance and training to less experienced personnel.
• Participate in action groups and committees as assigned.
• Risk management, compliance & internal controls
• Adhere strictly to compliance and operational risk controls in accordance with client and regulatory standards, policies and practices; report control weaknesses, compliance breaches and operational loss events.
• Maintain client internal control standards, including timely implementation of internal and external audit points and addressing issues raised by external regulators.
• Decision-making responsibility
• Performs according to prescribed procedures and formulates the appropriate level and means of servicing assigned accounts, including:
• Approving discretionary payments (as applicable)
• Signing legal documents on behalf of the Company within assigned limits
• Decisions beyond assigned authority are escalated to higher management for approval. Provides guidance and training to less experienced personnel.

• Minimum of ten years proven and progressive trust administration experience (or equivalent).
• Strong communication, analytical, customer service and problem-solving skills.
• Strong knowledge of regulations impacting the area of responsibility.
• Proficiency with personal computers and relevant mainframe systems/software packages.
• Strong knowledge of investment markets and concepts; ability to discuss investment results with customers.
• Qualifications
• Bachelor’s degree in business, a related field, or equivalent experience.
• Master’s degree and/or CTFA preferred (not required).
• Key relationships
• Trust and estate customers and their advisers (e.g., legal counsel, as required)
• Internal partners across Private Banking and Trust & Fiduciary Services
• Counsel and management (for agreement negotiation and issue resolution)
• Audit, Compliance, and Operational Risk stakeholders
• Success measures
• High-quality administration of complex trust/estate portfolios in line with governing documentation and customer direction.
• Strong customer outcomes (proactive engagement, timely and accurate responses, service standards met).
• Growth in fee-based income through effective cross-sell/referrals and new relationship development.
• Strong control environment (complete documentation, adherence to compliance/operational risk controls, timely closure of audit/regulatory issues).
• Effective coaching/training contribution to team capability.

• Health Benefits
• Referral Program
• Excellent growth and advancement opportunities