Trust & Safety Specialist

NY, CA or TX ONLY

We are seeking contingent workers to provide staff augmentation for the IP Ops team within Business Integrity Operations Program Management. This CW will work directly alongside FTEs to process operational queues following established SOPs, handle escalations, and perform root cause analysis (RCA) on emerging issues. The ideal candidate brings 2+ years of experience in trust & safety, content operations, or integrity program support, with demonstrated ability to follow process rigorously while exercising sound judgment on edge cases. This role is critical to maintaining throughput and quality on IP enforcement workflows during a period of elevated volume.

Summary: Provide day-to-day operational support for Intellectual Property enforcement queues, working embedded with FTEs to maintain SLA compliance, quality standards, and consistent policy application.

Must-Have Skills
Comfortable doing investigations/ root cause analysis, escalation handling
Demonstrated ability to follow SOPs precisely while exercising judgment on nuanced or ambiguous cases
Strong communication skills and has worked in a fast paced environment before.
Nice-to-have Skills
Worked in meta investigation queues, former meta exp
Years of Experience:
2+ years of experience in trust & safety operations, content moderation, integrity/IP enforcement, or a comparable operational program management role

Degrees/Certifications Required:
Minimum of a Bachelors Degree in related field required