TSR Account Manager

SUMMARY

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As a key member of the Sales Team, the Inside Sales & Business Solutions Account Manager plays a critical role in driving revenue and adoption of our automotive service offerings. This role combines consultative sales techniques, product knowledge, and customer relationship-building to support automotive professionals through their buying journey.

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This position focuses on outbound telesales efforts, customer consultations, product demonstrations, and enrollment into our Way ecosystem. The ideal candidate brings energy, professionalism, and a customer-first mindset while helping automotive businesses adopt advanced digital tools.

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ESSENTIAL DUTIES AND RESPONSIBILITIES

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• Identify and assess customer needs to match them with the most suitable Way solutions
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• Conduct full-service product demonstrations remotely to support customer decision-making
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• Clearly communicate product features, benefits, and service value propositions
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• Build and nurture long-term customer relationships based on professionalism, follow-through, and trust
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• Manage a high volume of outbound sales calls and structured follow-ups
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• Track leads, conversions, and customer activity in the CRM systems
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• Maintain updated contact records, demographic data, and sales pipeline insights
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• Proactively solve customer concerns
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• Act as an ambassador of Way with integrity and customer focus
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QUALIFICATIONS

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• Minimum 3+ years of experience in inside sales/ telesales within a call center or B2B environment
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• Demonstrated understanding of sales processes and advanced sales techniques
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• Familiarity with cloud-based products and SaaS tools preferred
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• Strong troubleshooting, communication, and analytical skills
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• Automotive product or industry knowledge is highly desirable
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EDUCATION

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• High School diploma or equivalent required
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SUPERVISORY RESPONSIBILITIES

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• None at this time
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PHYSICAL DEMANDS

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The role requires extended periods of sitting and computer work, with occasional lifting of materials up to 25 pounds. Reasonable accommodations may be made for individuals with disabilities.

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WORK ENVIRONMENT

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Work is performed in a moderate-noise office or remote call center environment.

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Benefits:

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• 401(k)
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• Dental insurance
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• Health insurance
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• Paid time off
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• Vision insurance
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