Tucson, AZ - Business Operations - AZDOR - Taxpayer Services - Customer Service Representative

Join Our Dynamic Team as a Customer Service Representative

Are you passionate about helping others and looking to thrive in a supportive work environment? Join our team in the vibrant city of Tucson, AZ, where the sun shines year-round, and the community is warm and welcoming. As a Customer Service Representative, you'll play a crucial role in assisting taxpayers with their inquiries and issues while enjoying a balanced hybrid work schedule.

Key Responsibilities

• Provide exceptional customer service to taxpayers through various channels including Live Chat, Walk-ins, Correspondence, Calls, and Emails.
• Assist with filing, taxpayer education, refund disputes, billing issues, and understanding State of Arizona tax policies and procedures.
• Conduct research and make necessary adjustments to resolve taxpayer account issues across all four tax types.

Requirements

• High School Diploma
• Basic office and computer skills
• Previous customer service experience or experience working with taxes
• Security clearance required

Preferences

• Experience in customer service roles

This is a hybrid position, offering the flexibility of working 3 days in the office and 2 days remotely, depending on the job or project needs. The workweek is Monday through Friday, 8:00 AM to 5:00 PM.

Apply now to become a valued member of our team and make a difference in the community. We look forward to welcoming you to our dynamic workplace in Tucson!

Subject Line: Exciting Opportunity for Customer Service Experts in Tucson!

By applying for this job, you agree to receive calls, AI-generated calls, text messages, or emails from and its affiliates, and contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You can reply STOP to cancel and HELP for help. You can access our privacy policy at Privacy Policy - Abacus.